In the merge system one of server service crashed

Answered

Permanently deleted user

March 10, 2021 05:59

Hi Support Team

I got this issue, could you help me to check it?

 server 1 can't connect to NX system, but i can ping it and remote to server

I try to restart it but it still happen

Thank you

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  Roman Yuldashev

  March 10, 2021 09:39

  Hello, @...

  Please provide more information about your system (server 1).
  What OS is installed? Bare metal or VMs is it?
  Is the service / daemon actually running on the server? If it is not running? Why isn't it running? Should it have a delayed start, or it can't start automatically?
  Please refer to THIS article, it describes how to automatically start the service.

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  Permanently deleted user

  March 12, 2021 01:40

  Hello Roman Yuldashew

  This is information for my system 

  Nx witness client version : 4.1.0.31767 
  
  OS version : Window server 2012 R2

  And Please refer to THIS article, it describes how to automatically start the service. I tried to follow this solution  but server 1 still got problem 

  Thanks

   

   

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  Permanently deleted user

  March 16, 2021 08:59

  Hello @Roman-Yuldashev

  This is information for my system 

  Nx witness client version : 4.1.0.31767 
  
  OS version : Window server 2012 R2

  And Please refer to THIS article, it describes how to automatically start the service. I tried to follow this solution  but server 1 still got problem 

  Thanks

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  Norman

  • Network Optix team

  March 16, 2021 09:15

  Hi @...,

  Roman does not work on Mondays and Tuesdays.

  Please answer all of his questions, so he can check you replies tomorrow when he is back to work again:

  1. Are the server applications running of bare metal or VMs?
  2. Is the service / daemon actually running on the server?
  3. If it is not running? Why isn't it running? Should it have a delayed start, or it can't start automatically?

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  Permanently deleted user

  March 16, 2021 09:32

  Hi Norman Graafsma and Roman-Yuldashev

  1.  Yes Server running on the VMS
  2.  Service is running on the server
  3. it has not delayed start, it can start automatically ,Pls to check this image , Thank you

  

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  Norman

  • Network Optix team

  March 16, 2021 10:14

  Hi @...,

  Since you screenshot shows that the service is running, can you open the WebAdmin on that server?

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  Permanently deleted user

  March 19, 2021 03:23

  Hi Norman Graafsma

  I can't open the wedadmin on the server

  Pls see this image

  Thanks

   

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  Norman

  • Network Optix team

  March 19, 2021 08:39

  HI @...,

  Can you install TeamViewer on that server and provide access?

  If that is the case, I'll convert the topic into a support ticket, so you can privately share the TeamViewer, Server, and VMS credentials.

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  Permanently deleted user

  March 19, 2021 09:26

  Hi Norman Graafsma

  My server has ultraviewer software, you can remote to it,when you want to remote pls let me know ,i will send sent you some information to login system 

  Thanks

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  Norman

  • Network Optix team

  March 19, 2021 09:38

  Hi @...,

  It seems that Ultraviewer is for Windows only, and unfortunately I do not have Windows available.

  If you can install TeamViewer we can investigate the issue.

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  Permanently deleted user

  March 19, 2021 09:42

  Hi Norman Graafsma

  I have been installed teamviewer 

  Thanks

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  Norman

  • Network Optix team

  March 19, 2021 09:45

  Thanks @...,

  I created a support ticket for you.

   

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  Norman

  • Network Optix team

  May 03, 2021 13:22

  Ticket was closed. We checked the Windows event log and I found lots of .NET Framework errors, KERNEL.dll errors and some other system libraries that were crashed. So Per MSDN (Microsoft knowledgebase), this is likely a .NET issue. 

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