Norman

Hi SD Thanks. Both fixed should be present in the next release, until then you can continue to use the resource_data.json file I shared. Please, don't depend on the link, since I might share it wit...

Hi Today,Thanks for reaching out! Because this specific issue requires a more detailed technical review, we aren't able to assist you with it directly here in the community forum.I highly recommend...

Hi bytesitter,Herwick AG isn't an Authorized Reseller. For a complete overview of our authorized resellers you can visit https://www.networkoptix.com/my/how-to-buy. Below a screenshot for Germany: ...

Hi SecurityDepot,Here is the new file for the Avycon device: LINKCould you please test it and confirm once it is working as expected?Moving forward, you should be able to resolve and manage request...

Hi Today Allow me to respond per number:  The fix, as provided in ticket #50427, will be part of the 6.1.3 release. If the customer uses the current release, they need to use the file with version ...

Hi Today,Please tell me, if you removed the ecs.sqlite, and restarted the Media Server, were you prompted to setup a new System? You can't calibrate the Advanced PTZ option yourself. If the issue r...

Thanks bytesitter,Who is the reseller? All of our Authorized Resellers are equipped to resolve such issue. With kind regards. 

Hi Today,In that case, assuming it isn't a production system, just (re)move the ecs.sqlite Site database file and restart the Media Server application. Then the system will be defaulted, and the re...

Hi David Goncalves Silva,Please check the following support article for the applicable for the process to Activate a license offline. Best regards. 

Hi Today,The files was in the exact same file path as the resource_data.json file used for version 6.0.0.670. However, when you saved the 6.0.0.670 resource_data.json file to that location, it over...