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Norman Graafsma

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One of the Nx guys.

  • Total activity 530
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Activity overview

Latest activity by Norman Graafsma
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    Norman Graafsma commented,

    Official comment
    1. Community
    2. Integrations
    3. cameras not always record

    Hi Bert, It is related to the Uniview cameras - they stream "broken" frames time to time and the software cannot parse those frames. Each time it happens, the timestamps are shifted a little bit. T...

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    Norman Graafsma commented,

    1. Community
    2. Nx Server
    3. How to restore a server from client backup?

    Hi Pieter, The backup of the DB file restores the camera settings and user management, not the metadata etc.  Please check the following LINK and follow the instructions there. We understand your f...

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    • Norman Graafsma
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    Norman Graafsma commented,

    1. Community
    2. Nx Cloud
    3. Bandwibth

    Hi Martyn, Regarding:  My understanding is the "server" is updating "the cloud" with both a primary and secondary stream all the time, regardless if a user is viewing the feed from the cloud or not...

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    • Norman Graafsma
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    Norman Graafsma commented,

    1. Community
    2. Nx Server
    3. How to restore a server from client backup?

    Hi Pieter, Did you also add the metadata from the previous installation?  /opt/networkoptix/mediaserver/var/record_catalog/metadata

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    Norman Graafsma commented,

    1. Community
    2. Nx Cloud
    3. Bandwibth

    Hi Martyn, Boris is correct. When you view a stream through the NxCloud it will by default use the best possible stream, but when the bandwidth is not sufficient it will automatically switch to the...

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    • Norman Graafsma
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    Norman Graafsma commented,

    1. Community
    2. Nx Server
    3. How to restore a server from client backup?

    Hi Pieter, When you go to the Server Settings, tab Storage Management and click on the '?' next to Reindex Backup the in-client manual will open and there is explained exactly what you could do to ...

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    • Norman Graafsma
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    Norman Graafsma commented,

    1. Community
    2. Integrations
    3. Version 4 with Hikvison ANPR

    Kirk Scorgie I noticed that you closed the support ticket as 'Solved'. Can you tell us what you did to resolve the issue? 

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    • Norman Graafsma
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    Norman Graafsma commented,

    Official comment
    1. Community
    2. Nx Server
    3. RTP packet Loss Issue

    Hi Chaim Sandel and Mbiko Ngoma, Please check THIS support article.  In most cases, the solution can be found in the camera. When you reduce the load on the camera by reducing the framerate and/or ...

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    • Norman Graafsma
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    Norman Graafsma commented,

    Official comment
    1. Community
    2. Computing Hardware
    3. Can I install Nx Witness on Raspberry Pi 4B?

    The RPI4 isn't officially supported yet, but I know quite some people have used it already. If you want to try the RPI4 with Nx, please use the latest software for the RPI4 to minimize thermals iss...

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    • Norman Graafsma
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    Norman Graafsma commented,

    1. Community
    2. Nx Desktop
    3. Any way to automate 2nd client window on PC with 2 monitors after a reboot?

    Hi Matt Barber and ryan fechner, The command-line options are now documented and can be found in the following support article: LINK

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