Norman

Hi Lucian Todor,You can find their contact details directly in the Desktop Client: Open the Desktop Client and connect to your Site. Open the About dialog:Press F1, or open the Main Menu and select...

Hi X-ALARM TECHNIK,Please note that license deactivations are managed directly by your authorized reseller (such as ELMO or Visiotech). To proceed with deactivating your license, kindly contact you...

Hi X-ALARM TECHNIK,Thanks for reaching out about moving your customer’s sites from Wisenet WAVE to Nx Witness.Unfortunately, the existing WAVE licenses can’t be used with Nx Witness. Licenses are s...

Hi Pavol,Thank you for the detailed description.We don’t integrate specific Dahua models or firmware versions. Our integration uses the Dahua HTTP API. If one Dahua device works, any other device t...

Hi Andrea Fornari,If the Nx Media Server and ODM are both running on the same hardware, it is unexpected when the Media Server cannot communicate over port 554, while ODM can. If that is the case, ...

Hi Andrea Fornari,Based on the images you provided, it seems port 554 isn't accessible for the Media Server, which is typically unrelated to Profile M, but more related to Profile S or T.  So, I'd ...

Hi chris gill,This should be configured in the Rules Engine. It depends a bit how Dahua classifies the event. As a Analytics Event or Analytics Object Detected. Once you selected one of these event...

Hi sharby,The Profiles aren't visible in the Onvif Device Manager, they are set in the camera, and used by the VMS. Some device show these profiles, some don't. For example: Here you can see the tw...

Hello Matt robinson As a follow-up to my previous message: you don't need to create the settings file manually. You can turn this option on or off directly in the Desktop Client: Open the Main Menu...

Hi Manel,We sell Nx Witness licenses only through resellers. Your Site has active licenses, so you have a reseller. You can find their contact details in the Desktop Client under About (F1).We can’...