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Norman - Nx Support

One of the Nx guys.

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Activity overview

Latest activity by Norman - Nx Support
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    Norman - Nx Support commented,

    Hi Yihsuan_Hsueh, If you don't use the digest authentication, you should use the default bearer authentication instead.

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    Norman - Nx Support commented,

    Hi Makoto Ogata, Covert or convert? I assume the last; yes, currently Nx converts the audio stream to mp2. As mentioned above, I have requested our developers to investigate if they can change this...

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    Norman - Nx Support commented,

    Hi Hendrik Baekeland, It is a bug indeed and our team is working on it. JIRA-VMS-31396JIRA-VMS-32384

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    Norman - Nx Support commented,

    Hi Tyler Boodman, Please check THIS support article about the use of dynamic fields. These dynamic fields are available in the latest patch of 4.2. 4.3 as a name was skipped indeed and renamed to 5...

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    Norman - Nx Support commented,

    Hi Scott Ambrose, Thank you for the feedback. You made my day. It remains a weird issue you encountered, but I'm happy we found a solution.

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    Norman - Nx Support commented,

    Hello Scott Ambrose, Strange issue.  There is no proprietary player. The *.exe file contains the player and should open, and you should be able to view the footage of any included device, export or...

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    Norman - Nx Support commented,

    Hello Scott Ambrose, I assume the top window is from the user and the bottom one is yours, right? Perhaps you are using an ARM based Windows system, like some Microsoft Surface devices use? In the ...

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    Norman - Nx Support commented,

    Hi Kirk, Do I understand it correctly that you have 40 sites with the same camera with the same firmware and they are doing great, while you have one site, with 1(?) of such cameras, that fails to ...

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    Norman - Nx Support commented,

    Hi Vendrame Jerome, Can you update your system to the latest patch and confirm if this resolved the issue? You can find the in-client update credentials HERE and you can download the relevant packa...

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    Norman - Nx Support commented,

    Hi Jean-Mark Zipf, My apologies for the delay. I'm not aware of any platform for shoplifting prediction people use with our software, but many modern applications are capable of sending out HTTP re...