Avatar

Norman Graafsma

One of the Nx guys.

  • Total activity 530
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 2 users
  • Votes 40
  • Subscriptions 188

Activity overview

Latest activity by Norman Graafsma
  • Avatar

    Norman Graafsma commented,

    Official comment

    Hi Bert, It is related to the Uniview cameras - they stream "broken" frames time to time and the software cannot parse those frames. Each time it happens, the timestamps are shifted a little bit. T...

  • Avatar

    Norman Graafsma commented,

    Hi Pieter, The backup of the DB file restores the camera settings and user management, not the metadata etc.  Please check the following LINK and follow the instructions there. We understand your f...

  • Avatar

    Norman Graafsma commented,

    Hi Martyn, Regarding:  My understanding is the "server" is updating "the cloud" with both a primary and secondary stream all the time, regardless if a user is viewing the feed from the cloud or not...

  • Avatar

    Norman Graafsma commented,

    Hi Pieter, Did you also add the metadata from the previous installation?  /opt/networkoptix/mediaserver/var/record_catalog/metadata

  • Avatar

    Norman Graafsma commented,

    Hi Martyn, Boris is correct. When you view a stream through the NxCloud it will by default use the best possible stream, but when the bandwidth is not sufficient it will automatically switch to the...

  • Avatar

    Norman Graafsma commented,

    Hi Pieter, When you go to the Server Settings, tab Storage Management and click on the '?' next to Reindex Backup the in-client manual will open and there is explained exactly what you could do to ...

  • Avatar

    Norman Graafsma commented,

    Kirk Scorgie I noticed that you closed the support ticket as 'Solved'. Can you tell us what you did to resolve the issue? 

  • Avatar

    Norman Graafsma commented,

    Official comment

    Hi Chaim Sandel and Mbiko Ngoma, Please check THIS support article.  In most cases, the solution can be found in the camera. When you reduce the load on the camera by reducing the framerate and/or ...

  • Avatar

    Norman Graafsma commented,

    Official comment

    The RPI4 isn't officially supported yet, but I know quite some people have used it already. If you want to try the RPI4 with Nx, please use the latest software for the RPI4 to minimize thermals iss...

  • Avatar

    Norman Graafsma commented,

    Hi Matt Barber and ryan fechner, The command-line options are now documented and can be found in the following support article: LINK