Nx v5 & newer Hikvision firmware not authenticating

Answered

Andrew Sharrem

• Authorized Reseller

March 23, 2023 00:43

• 
• 
• 

Worthy of an official tech support article...

Newer Hik firmware requires both "Digest&ws-username token" authentication in the integration protocol tab, and an approximately correct date & time camera setting before Nx will authenticate with the camera.

Other Hik devices [eg IDS-7216HQHI-M2/S] may need changing to "Digest/Basic" in the Onvif or RTSP & Web authentication settings.

1

• 

  Norman

  • Network Optix team

  March 28, 2023 08:14

  Dear Andrew Sharrem,

  I hope this message finds you well. I wanted to provide you with an update to assure you, we didn't ignore your feedback.

  As soon as I received your suggestion, 5 days ago, I promptly forwarded it to our APAC support team and Oceania pre-sales team. They are now working collaboratively to compose a comprehensive support article on the subject you raised.

  I want to thank you again for bringing this matter to our attention, and please feel free to reach out to us if you have any further questions or concerns.

  Best regards.

  0
• 

  Norman

  • Network Optix team

  April 11, 2023 07:17

  Dear Andrew Sharrem,

  I hope this message finds you well. I wanted to let you know that our team has put together an article related to the issue you were facing. You can access it through this link: HERE.

  We would love to hear your feedback and any suggestions you may have to improve the article. Please don't hesitate to reach out to us with any further questions or concerns.

  Thank you for your time and bringing this to our attention.

  Best regards.

   

   

  1

Please sign in to leave a comment.