Nx v5 & newer Hikvision firmware not authenticating

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    Norman - Nx Support

    Dear Andrew Sharrem,

    I hope this message finds you well. I wanted to let you know that our team has put together an article related to the issue you were facing. You can access it through this link: HERE.

    We would love to hear your feedback and any suggestions you may have to improve the article. Please don't hesitate to reach out to us with any further questions or concerns.

    Thank you for your time and bringing this to our attention.

    Best regards.

     

     

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    Norman - Nx Support

    Dear Andrew Sharrem,

    I hope this message finds you well. I wanted to provide you with an update to assure you, we didn't ignore your feedback.

    As soon as I received your suggestion, 5 days ago, I promptly forwarded it to our APAC support team and Oceania pre-sales team. They are now working collaboratively to compose a comprehensive support article on the subject you raised.

    I want to thank you again for bringing this matter to our attention, and please feel free to reach out to us if you have any further questions or concerns.

    Best regards.

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