ONVIF issue with OEM PTZ camera

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    Norman - Nx Support

    Hi Dan,

    We noticed that in some situations, devices didn't respond in time to digest authentication requests, and therefore we create a private patch that extends the response time and which should resolve the issue.

    You can use the following credentials to update your Nx Witness system:
    Build Number: 36096
    Password: hqbper

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    Dan

    Hi Norman,

    Thanks for the link, it seems to have resolved the issue. How do I keep up to date with the latest test build featuring the extended response time?

    I also have a secondary issue with cameras randomly disconnecting as seen bellow in the log and side bar. Are they related? The patch hasn't seemed to resolve the secondary issue which was present along side the first issue -

     

     

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    Norman - Nx Support

    Hi Dan,

    Regarding:

    Thanks for the link, it seems to have resolved the issue. How do I keep up to date with the latest test build featuring the extended response time?

    In this case, you couldn't know, since this was a private patch.

    Typically, we publish a public patch approx. every month. In past months, this hasn't been done for various reasons, but the next public patch should be available later this month.

    Regarding:

    I also have a secondary issue with cameras randomly disconnecting as seen bellow in the log and side bar. 

    First thing that comes to mind is that the devices are connected to another resource (VMS or NVR) causing conflicts. If this is that case, you can enable Keep camera stream and profile settings in the Camera Settings menu, tab Expert. Ideally, the cameras are only connected to the Nx Witness VMS.

    If that isn't the case, please assure the devices have been defaulted, before adding them to Nx, to avoid conflicting profiles.

    Lastly, if the issue persists, after the previous suggestions, the event should be captured with Wireshark to investigate the issue. In general, capturing the event for one camera (use the host filter in Wireshark for that) should be sufficient.

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