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ONVIF issue with OEM PTZ camera

Answered
Dan

Thanks in advance, hoping someone can help.

Camera loads in ONVIF device manager but not in NX Witness.

But, it does work sometimes, meaning it will display video for hours and then I get the UNAUTHORIZED Please check authentication information error displayed bellow.

I have to factory reset the camera to get it to work again.

I believe the issue is with Nx. I have been able to add the same camera to an older Hikvision NVR using the ONVIF protocol and username and password I set within the cameras ONVIF user screen.

 

Camera details:

 

I'm entering the details from Onvif Device Manager directly in to Nx:

rtsp://192.168.1.20:554/Streaming/Channels/101?transportmode=unicast&profile=Profile_1

 

 

 

 

 

 

 

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Comments

5 comments

Date Votes
  • Norman
    • Network Optix team

    Hi Dan,

    We noticed that in some situations, devices didn't respond in time to digest authentication requests, and therefore we create a private patch that extends the response time and which should resolve the issue.

    You can use the following credentials to update your Nx Witness system:
    Build Number: 36096
    Password: hqbper

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  • Dan

    Hi Norman,

    Thanks for the link, it seems to have resolved the issue. How do I keep up to date with the latest test build featuring the extended response time?

    I also have a secondary issue with cameras randomly disconnecting as seen bellow in the log and side bar. Are they related? The patch hasn't seemed to resolve the secondary issue which was present along side the first issue -

     

     

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  • Norman
    • Network Optix team

    Hi Dan,

    Regarding:

    Thanks for the link, it seems to have resolved the issue. How do I keep up to date with the latest test build featuring the extended response time?

    In this case, you couldn't know, since this was a private patch.

    Typically, we publish a public patch approx. every month. In past months, this hasn't been done for various reasons, but the next public patch should be available later this month.

    Regarding:

    I also have a secondary issue with cameras randomly disconnecting as seen bellow in the log and side bar. 

    First thing that comes to mind is that the devices are connected to another resource (VMS or NVR) causing conflicts. If this is that case, you can enable Keep camera stream and profile settings in the Camera Settings menu, tab Expert. Ideally, the cameras are only connected to the Nx Witness VMS.

    If that isn't the case, please assure the devices have been defaulted, before adding them to Nx, to avoid conflicting profiles.

    Lastly, if the issue persists, after the previous suggestions, the event should be captured with Wireshark to investigate the issue. In general, capturing the event for one camera (use the host filter in Wireshark for that) should be sufficient.

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  • Dan

    Hello again,

    I have had to re-install again on my Raspberry Pi.

    It is now running version 5.0.0.36634 and I have the same issue as my first post again. Is there a test build with the: "We noticed that in some situations, devices didn't respond in time to digest authentication requests, and therefore we create a private patch that extends the response time and which should resolve the issue." fix?

    Thanks.

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  • Norman
    • Network Optix team

    Dear @...,

    Thank you for reaching out. We appreciate your message, and we are sorry to hear that you are experiencing unexpected issues with our latest build.

    We understand the frustration that comes with encountering unexpected problems, but rest assured that we are committed to resolving this matter for you as quickly and efficiently as possible.

    To assist you with this issue, we recommend checking out our support article linked HERE. This article provides helpful suggestions that may address the issue you are experiencing.

    If the issue persists, we suggest defaulting the camera to ensure that all settings from the previous VMS build are removed. This will allow the new VMS to push its profiles correctly.

    In the event that the above steps do not resolve the issue, we would be happy to provide further assistance. If you are able to forward the camera through port forwarding, please let us know. We will then create a support ticket for you, which will provide a private environment for sharing credentials and resolving the issue.

    Thank you for your understanding, and we look forward to hearing back from you soon.

    Best regards

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