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How to change software logging level and how to get logs

Nx Support
Updated

Logs provide a detailed record of system transactions and interactions. When troubleshooting, the Support Team may ask for these files to investigate the root cause of an issue.

NOTE: Increasing log levels to DEBUG or VERBOSE increases resource usage. Always revert to INFO once troubleshooting is complete.

Log Level Overview

The "Logging Level" determines how much detail is recorded.

LevelDescription
NONENo logs recorded (Default for Desktop Client).
ERROROnly critical failures and errors.
WARNINGErrors plus predefined warning messages.
INFOWarnings plus standard operational messages (Default for Server).
DEBUGDefault recommendation for troubleshooting. Includes auto-generated action logs.
VERBOSEExtreme detail. Can slow down the application; use only when requested and disable immediately after.
 

Managing Logs via the Desktop Client (Recommended)

This is the most convenient way to change settings and download logs without navigating system folders.

To Change Logging Levels

  1. For Client & Server: Go to Main Menu > System Administration > Advanced > Logs Management.

  2. For Client Only: Go to Main Menu > Local Settings > Advanced > Logs Management (No login required).

  3. Select the component(s) and click Settings.

  4. Adjust the Logging Level and click OK.

To Download Logs

  1. Open the Logs Management window (as described above).

  2. Check the boxes for the components you need logs for.

  3. Click Download and select a save location.

  4. The files will be saved as a .zip archive.

Manual Configuration (Advanced)

If you cannot access the Desktop Client interface, use the following operating system-specific paths to adjust settings or retrieve files.

Server Logs & Configuration

Windows

  • To Change Level: Open the Registry Editor (regedit) and navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Network Optix\Network Optix Media Server Add or modify the logLevel string value (e.g., DEBUG).

  • Log File Location: C:\Windows\System32\config\systemprofile\AppData\Local\Network Optix\Network Optix Media Server\log

Ubuntu (Linux)

  • To Change Level: Edit the configuration file: /opt/networkoptix/mediaserver/etc/mediaserver.conf Add or modify the logLevel string.

  • Log File Location: /opt/networkoptix/mediaserver/var/log

Desktop Client Logs & Configuration

NOTE: Ensure the Desktop Client and any Video Wall instances are completely closed before modifying these files.

Windows

  • Configuration Path: 
    C:\Users\Norman\AppData\Local\Network Optix\Network OptixHD Witness Client\settings\local

  • Log File Location: 
    C:\Users\Norman\AppData\Local\Network Optix\Network OptixHD Witness Client\settings\log

Ubuntu (Linux)

  • Configuration Path: 
    ~/.local/share/Network Optix/Network Optix HD Witness Client/settings/local

  • Log File Location: 
    ~/.local/share/Network Optix/Network Optix HD Witness Client/log

macOS

  • Configuration Path: 
    ~/Library/Application Support/Network Optix/Network Optix HD Witness Client/settings

  • Log File Location: 
    ~/Library/Application Support/Network Optix/Network Optix HD Witness Client/log

To apply changes: Open the logLevel file in a text editor, update the value (e.g., to "DEBUG" or "VERBOSE"), save the file, and restart the Client application.

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