This article describes the password requirements for your VMS and explains how to reset a forgotten password for different account types.

Password requirements

To maintain system security, your Nx Witness password must meet the following criteria:

• Contain at least 8 characters.

• Include at least two types of characters (for example: uppercase letters, lowercase letters, numbers, or symbols).

• Exclude any of the 1,000 most common passwords. Nx Witness updates this blocklist with every software release.

Reset a user password

The method to reset your password depends on how your system is connected.

Cloud-connected systems

If your system connects to Nx Cloud, you can change your password at any time.

1. Open the login page.

2. Click the built-in password reset link and follow the on-screen instructions.

Local systems

If you forget your password on a local system, contact your System Owner or System Administrator to reset it for you.

Reset the local admin password

To protect system integrity, we follows a strict chain of trust hierarchy to authorize local admin password resets:

User > Administrator > Integrator > Reseller > Network Optix

This hierarchy ensures that unauthorized individuals cannot gain administrative access to your system.

To request a local admin password reset, complete the following steps:

1. Contact the vendor or integrator who supplied your VMS.

2. Arrange for remote access to the device running the Media Server. The support team requires access using one of the following methods:

   • Windows or Linux: TeamViewer

   • Linux: SSH

3. The Support Team will reset and replace the password with a new generic password