Justin C

Hi,I have a similar issue, where Nx server is not finding an Axis Q315. The server is unable to find the camera using manual add, nor using subnet scan. Auto discovery is enabled.  > Server and Cam...

Hi Norman Thank you for your efforts. I did notice similar behavior in your test, and you are correct that the issue is more pronounced at greater zoom levels.  If this is an issue that is purely o...

Hi Norman  Thanks for the feedback.I can confirm all of the above has been checked.Device on latest firmware, ONVIF if disabled, and device was factory defaulted. You're welcome to connect to my de...

Hi Nx Team Any update on this? Not sure how to troubleshoot this issue further

Hi Wendy Thanks for the feedback. I implemented your fix, and camera is working 100% now.  Thanks, 

Further Update:  Stream can be accessed by enabling 'Keep Camera stream and Profile settings' PTZ control is missing click-to-center and 'box zoom' functionality

Hi NormanYes, thank you the issue has been fixed.  It seems that Onvif was not issue. I tried logging in as an Onvif user with full admin and control rights, and it resulted in no PTZ control at al...

Hi Norman Please see below:

Hi Norman The option on local settings to enable PTZ overlay is not present.  Please see screenshot from PTZ camera. You can see that the zoom controls are absent.  This issue is also showing up on...

Hi Norman Thanks, have done this. Please see post title: PTZ Zoom control UI Element Missing