Wendy Chuang

Hi Alan,   Problem should be the format with your quotation marks. Try the below URL: http://server IP:7001/api/createEvent?source=Knots&description=Havelock&metadata={"CameraRefs":["fdf58f0c-55ef-...

Hi Philip, I'll convert this post into our ticket system and request the remote session. Please check your mail box and provide the required information to us, thanks.

Hi Chiijyh,   It seems like the issue will require further investigation. I'll convert your request to our ticket system. Please check your mailbox and provide the remote access info of your camera...

Hello Chuang, How many concurrent stream will request at the same time? Do you meet any problem there? The Nx Server Hardware spec and  Nx System calculator  are the guideline we could provide at t...

Hi Chuang, Since Nx try to minimize the transaction between server and devices, it will not send the status check to the cameras when your situation meet the following cases:- Auto-discovery is dis...

Hi Jeff, The text overlay is to indicate the bookmark segment of playing video. It cannot be disabled if you click and play the bookmark via Nx client directly. However, you still could export the ...

Hi Stewart, The serverGuid should keep the same since you clone the image directly, and it should be considered as the same server in the software side. Please follow the steps as below:1. Stop the...

Hi Jim, Thanks for sharing the info and your configuration. It looks like the expect behavior.The multicast packet including UDP port 3702 packet should be sent when you enabling the auto-discovery...

Hi Jim, I also have the Virtual machine on my test server, and all the multicast packet (includes the udp port 3702) could be captured on the main host. Did you add the camera by auto-discovery or ...

Hi TY, May I know how many streams you are playing at the same time across 3 monitors?Please refer to the article here for the suggestion of hardware spec. The i7 CPU should be affordable for 16 co...