Wendy Chuang

Hi Miguel, The message indicates that the client cannot display the video in time when client request the video data from the server. Then the data is dropping to a queue. Once the queue is large e...

Hello Sir, May I double confirm your requirement before providing the suggestion:1. You would like to remove the old server from the system, and discard the old machine as well.2. Are two machine u...

Hi Alan, Here's the update instruction for the docker. Could you try again and let me know the result? Thanks. Click the Main Menu "≡". Select System Administration and go to Updates tab. Click...

Hi Alan,   Surely it should be possible to do in-client upgrade for the server which is running in the docker container. That's why we wonder if there's something incorrect with your Internet envir...

Hello Udo, Nx supports the Filesystem in ext4 and we are unable to manually assign the storage path now. If it is the network shared drive, we support smb (SMB3). Please check the filesystem type o...

Hi Chung, Thanks. I'll mark this post as "Answered". If you have further query, please submit the new post in the corresponding topic of community. Have a nice day!    

Hi Chung, Please disable "Allow System to optimize camera settings " from the System Administration first. Then change the codec setting from camera webpage. You should be able to see the HLS optio...

Hi Chung,   Please take the screenshot of these cameras from the layout then provide it to us. Remember to click the "Information" icon and check the codec of low/high resolutions. Thank you.

Hi Chung, HLS only supports the native H.264 stream from the camera. Please share the following info to us: - Camera vendor and model name - Camera firmware version - Codec configuration of both st...

Hi Gerhard, Let us separate your requirement into two parts: 1. Connect the Nx Systems to the Nx CLOUD: If you connect multiple Nx systems to your Nx account, your Nx account will be the owner(the ...