Wendy Chuang

Hi Oleksandr, I've created the ticket for your case. Please check your mailbox and provide the required information to us.  Thanks for your cooperation.

Hello Oleksandr, Thanks for your update. Could you check if the camera firmware is up to date? Additionally, please try to reboot or reset one of the camera and see if it could be recovered. If not...

Hi Flemming, Thanks for your detailed information with the screenshot. Now it is clear to us. I have checked the fish-eye camera on my server again, and noticed the difference between 4.0 and 4.1 v...

Hi Alice, Thanks for your info. Now it's more clear to me. Based on your screenshot of "twinkle point" case, all cameras will not happened on the same time but random occur on several cameras. Coul...

Hello Flemming, Thanks for your information. I just tried the 1:1 fish-eye camera on my side, but not sure if I get the same result as you. Likely you can share the following information to us, it ...

Hi Alice, Did the Nx detect the storage before mounting to the /var? Does the "twinkle point" case always happen on the certain cameras, or it will happen on each camera randomly? Thanks.

Hello Kevin, Could you share a bit more information about your problem? It will help us to identify your case more efficiently. Likely you can answer the questions below: 1). The machine informatio...

Hi Moheb, Please see my comments as below: 1. Please refer to our Operation System support article here. Nx could be installed on the machine which is running the supported OS(No matter it's a work...

Hi Alice, We don't support such kind of option at the moment. When connect a new storage to the server, Nx server will auto-detected it and set as "enable" by default unless: 1. It's a USB storage ...

Hi Alice, If you add a external disk, Nx support the file system in EXT4 and the disk should be detected automatically. Could you share more information with your environment, likely you can answer...