NX Server Update issue

Answered

Permanently deleted user

July 29, 2020 09:22

Hello,

Server(s) version(3 servers): 3.2.0.28100, no internet connection.

When trying to perform offline update(to 4.0.0.29987 using nxwitness-server_update-4.0.0.29987-linux64.zip) according to the following article: https://support.networkoptix.com/hc/en-us/articles/205007437-Updating-Nx-Witness

I get the following error: Cannot update from this file

Please help to resolve this issue.

Thank you.

 

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• 

  Wendy Chuang

  • Network Optix team

  July 29, 2020 13:00 Edited

  Hi Oleksandr,

  I just tested it on my side and it works perfectly. Please try again and choose the downloaded zip file directly without decompression. That means the file name should be "networkoptix-4.0.0.29987-<random code>.zip" instead of  "nxwitness-server_update-4.0.0.29987-linux64.zip".

  Let me know if problem still exists on your side, thank you.

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  Permanently deleted user

  August 05, 2020 12:36

  Hello,

  Thank you, update to 4.0.0 was OK, but now all cameras give the following error:

  FAILED: Camera request "GetVideoEncoderConfigurations" failed with error "Fault info. Reason: Connection refused. Additional: SOAP-ENV:Receiver. Additional details: connect failed in tcp_connect(). ". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.

  In 3.2.0 version everything was just fine and nothing was changed on cameras side. Directly they are still available.

  Did you ever see this error and how to quickly resolve this issue ?

  Thank you.

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  Permanently deleted user

  August 05, 2020 13:01

  Figured out that only few cameras with firmware TH38M6-ONVIF-P2P V1.0.0.3 build 2019-05-15 still working and the rest with 

  TH38M-ONVIF-P2P V2.5.2.33 build 2017-07-21 NOT

  Would you please recommend quick solution ?

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  Wendy Chuang

  • Network Optix team

  August 05, 2020 13:09

  Hello Oleksandr,

  Thanks for your update. Could you check if the camera firmware is up to date?

  Additionally, please try to reboot or reset one of the camera and see if it could be recovered.

  If not, please let me know and we will require the remote access information for further investigation.

   

  Thank you!

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  Permanently deleted user

  August 05, 2020 13:15

  Hello,

  Reboot and reset didn't help.

  The problem is that I don't know where to download fresh firmware for these 'chinese' cameras.

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  Permanently deleted user

  August 05, 2020 13:23

  May I know how would you like to get remote access for investigation ?

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  Permanently deleted user

  August 05, 2020 13:40

  Another problem is that I even dont have access for part of the cameras, because they are managed by another company, so I need to restore old functionality within new 4.0.0 version.

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  Wendy Chuang

  • Network Optix team

  August 05, 2020 13:59

  Hi Oleksandr,

  I've created the ticket for your case.

  Please check your mailbox and provide the required information to us. 

  Thanks for your cooperation.

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• 

  Sebastian Heuchert

  March 16, 2022 07:22

  Hi, i will not create new thread, i will tell about it there.

  I got this same problem:

  SOAP-ENV:Receiver. Additional details: connect failed in tcp_connect()

  I tested NX on OS: Windows, Linux, Windows+docker, Linux+docker

  this error only is on Linux, Windows+docker, Linux+docker

  This error only show on Thermal Camera Dahua ;(

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