Artem Zaytsev

Hi Mykola. It used to be an issue recently, but not anymore. Do you experience this issue today?

Hi Michael. Have you received a ticket update notification in which I requested an access to the system?

Hello Gord. Please refer to this thread. https://support.networkoptix.com/hc/en-us/community/posts/360049026874-Client-version-is-not-booting Your issue looks very similar to this one.

Gord, thank you. And what is your software version? Can you please attach a screenshot of "About" dialogue of the client?

Hello Gord. Thank you for reaching out. I would like to ask you to share with us a client memory dump that has been created immediately after you observe black screen. You can do this as follows:  ...

Hi Reeve Hsu. Please see a Python 3 script that subscribes to the WS and prints all the messages. https://pastebin.com/LKQqqBev On camera event you will see something like the JSON below. { "tran"...

Hi Reeve Hsu. Unfortunately, I will not provide you a code example because there is no way to broadcast camera events without side-effects. The general rule is you must have some Desktop VMS client...

Hi Tim. Could you please share the logs and your database? What is the version of VMS server you are working with?

Hi Tim. Please use this article to gather verbose VMS server logs and also share your database backup (as it is done via System Administration - Backup and Restore).

Hello Yuta.   Q1. No. You are right that VMS server starts export from the closest key frame. You can not start export from arbitrary moment because the exported stream has to start from a key fram...