Artem Zaytsev

Hello Jean-Baptiste. NAT traversal issues are usually troubleshooted using Wireshark network dumps on both browser and VMS server side. Regarding WebRTC, please use our reference implementation (We...

Hello Andrea. There may be integration issue between the VMS metadata plugin and the camera firmware. The further investigation requires access to the camera. I have converted this topic to a suppo...

Hello David. We are investigating this issue with DW specialists.

Hi David. We have the most of SMTP settings available in the VMS client interface, but some settings are available only on Advanced settings page in the VMS server WebUI. SMTP HELO domain name is a...

Hello Pakhoyan. It depends on how exactly events are implemented in Briefcam. Generally, I would offer two possible ways to integrate: simply use Generic Events, as depicted on the image attached, ...

Hi DC. Input/Output capabilties: If a camera has a number I/O's is this information retrieved as part of the getCamerasEx data? Yes, please use this JSONPath to extract I/O settings from the getC...

Hi Daniel. We do not do this. You have to use some external utilities to extract raw audio from a stream. Our developers recommend to use RTSP as transport, not webm/HTTP, but generally it is up to...

Hi Mykola. It used to be an issue recently, but not anymore. Do you experience this issue today?

Hi Michael. Have you received a ticket update notification in which I requested an access to the system?

Hello Gord. Please refer to this thread. https://support.networkoptix.com/hc/en-us/community/posts/360049026874-Client-version-is-not-booting Your issue looks very similar to this one.