Zack Sauve

I had this issue on our computers too. It's something to do with OpenGL graphics. Force it back to DirectX. The article below will give you a batch file to run to switch the graphics. This must be ...

This is happening to me as well on the DW spectrum version. I was forced to delete & re-add a user to fix the issue as a workaround but it’s not ideal.

Ruslan, That worked. Analytics are now showing up on the system after deleting and re-adding the camera. Thanks again for the help! A new issue came up though regarding camera licensing. The LTS Du...

Good Evening, Ruslan,  Still no change. I have a wireshark capture file for you. See the link below: https://www.dropbox.com/scl/fi/oydts7cbggnemp1knbslu/Wireshark-capture-08-01-24.pcapng?rlkey=v4b...

Got the file, and pasted it in the media server folder following the above instructions. The "Plugins" tab does not show on the camera, and when I go into the camera rules section, it does not allo...

It's still advising that I need access

Good Evening, Ruslan, The google drive folder you linked me to asked me to request access. I just requested access from my gmail account. 

Norman, our cameras are on a separate network that never touches the internet. I would be happy to authorize an account on our DW spectrum & teamviewer access to the server. Let me also ask this,...

Norman, I tried the file on one of our servers with the LTS dual sensor cameras. DW spectrum is still asking for 2 licenses for the camera instead of 1. 

Hi Norman,  Images for the LTS & Hikvision are below. We are also experiencing a similar issue with another model of camera we have, the Digital Watchdog N8PC-OLAH4 (This camera takes up 4 licenses...