Add Analytics Functionality for LTS Dual Sensor PTZ Cameras
Answered
The LTS Dual sensor PTZ Cameras (Model VSPTZIP4C44WSL-X25IR) have some decent analytic features (Line crossing, intrusion, facial detection), etc, however, Spectrum doesn't recognize that these cameras have analytics. Could this functionality be added to a future release?
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Hello Zack,
We have plans to support such ONVIF cameras, but the earliest possible release for that will be 6.1 and there is a chance of further delay.
Anyway, if you want, you can provide us the Wireshark capture of camera initialization / triggered analytics event, or port forward the camera to us, and we can verify if there is anything we can do now. We can create a ticket and proceed there in such case.
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Hello Zack,
You can also try to use the solution below. There is a chance that other amendments will be required, so please let us know about the results.
Please follow the steps as described below:
- Stop the mediaserver application and paste the resource_data.json file you can download HERE at the following location:
For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
For Linux: /opt/networkoptix/mediaserver/bin/
- Now start the mediaserver application again.
To stop and start the media server, please do it as follows:
For Windows:
Open the task manager, select tab ‘Services’ find the mediaserver application, right-click and select; Stop or Start
For Linux:
Open the terminal (Ctrl+Alt+T) and enter the following command;
sudo systemctl stop networkoptix-mediaserver.service
or
sudo systemctl start networkoptix-mediaserver.service
Best regards.
0 - Stop the mediaserver application and paste the resource_data.json file you can download HERE at the following location:
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Good Evening, Ruslan,
The google drive folder you linked me to asked me to request access. I just requested access from my gmail account.
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Hello Zack,
The access was provided, please check.
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It's still advising that I need access
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Please try again
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Got the file, and pasted it in the media server folder following the above instructions. The "Plugins" tab does not show on the camera, and when I go into the camera rules section, it does not allow me to select the camera.
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Hi Zack,
I have updated the file, please download it again, try the same steps and let me know about the results.
Please note that it is just a workaround to test some assumptions, because we do not have a Wireshark capture.
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Good Evening, Ruslan,
Still no change. I have a wireshark capture file for you. See the link below:
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Hello Zack,
Thank you for the provided network capture! I updated the file one more time, please try the same steps again.
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Ruslan,
That worked. Analytics are now showing up on the system after deleting and re-adding the camera. Thanks again for the help! A new issue came up though regarding camera licensing. The LTS Dual sensor PTZ's initially took only one license. Now, the system is having the camera take up 2 licenses, which is not good as I do not have the appropriate amount of licenses if I were to delete and re-add all of these type of cameras. I'm guessing it has to do with the camera showing another manufacturer.
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Hello Zack,
I updated the file one more time, please try the same steps again.
The provided solution is a temporary workaround, which is why it shows another manufacturer. We are currently investigating possibilities for a permanent solution, but this may take much more time.
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