Ruslan Zinatullin
- Total activity 103
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Activity overview
Latest activity by Ruslan Zinatullin-
Ruslan Zinatullin commented,
Hello Jonas, Please check these links: https://support.networkoptix.com/hc/en-us/articles/360010795813-Firewall-Passlist https://support.networkoptix.com/hc/en-us/articles/115013068348-What-Network...
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Ruslan Zinatullin commented,
Hello Chris, As I see, a ticket has been raised, so further conversation will be organized within the ticket.
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Ruslan Zinatullin commented,
Hi Victor, It is an expected behavior that fast playback does not work for PTZ cameras in live view mode. So, you must stop playing live view to be able to use arrows for fast playback.
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Ruslan Zinatullin commented,
Hello, Supported formats for video exporting are .mp4, .avi, .mkv and .nov.
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Ruslan Zinatullin commented,
Hi James, It seems like there are two cameras on the network trying to use the same IP address, "10.3.120.25". To avoid network connectivity issues, you should change the IP configuration for one o...
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Ruslan Zinatullin commented,
Hi Claudius, We were able to reproduce the issue on iOS as well. Unfortunately, there is no option to disable transcoding, we have to wait for the next release of the mobile client.
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Ruslan Zinatullin commented,
Hi Claudius, Thank you, it is a known issue and our developers are working on it. We are planning to include the fix into the next release of the mobile client.
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Ruslan Zinatullin commented,
Hello Yoshitaka, Vincent is right, this camera should use only one license. If there is any issue with licensing for the camera, please let us know and we will be able to provide a quick fix.
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Ruslan Zinatullin commented,
Hello Miguel, The licenses are tied to specific servers but are applied across the entire system. In your case, the system indicates that "At least 10 Professional Licenses are required." It means ...
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Ruslan Zinatullin commented,
Hi Vincent, Here’s how the time synchronization feature works: If the box is checked: The camera will use its own current time, and the server will no longer send time synchronization requests to...