Boris Biruchkov

Miguel, Cloud connectivity on Apple devices has been restored. We are investigating the root cause.

Jeff, You are referencing to the old version. The actual released version is 20.3 Here is the link for download https://updates.networkoptix.com/digitalwatchdog/31785/android/dwspectrum-client-20.3...

This article may be useful: https://support.networkoptix.com/hc/en-us/articles/221631188-How-to-preserve-data-from-any-Powered-by-Nx-product

Please try this solution https://support.networkoptix.com/hc/en-us/articles/360041546373-How-to-download-32-bit-Nx-Mobile-for-Android 

Hi Gord, You can use the in-client deactivation First, deactivate the license, then activate it on a different machine, then upgrade.

The server can be started/stopped/restarted from Tray Tool (MetaVMS Tray Assistant) or Windows Services manager

Hello -I 192.168.0.111 means the testcameras will be streaming into the 192.168.0.x network Try to exclude this parameter (./testcamera files="hi.mkv";secondary-files="lo30fps.mkv";count=100) and t...

Rick, Let's start with the fix Please try to update to the latest patch: In-Client Upgrade: Build Number:   30617 Password:   l2jy93 Please observe for several days if the issue is fixed. I...

As for your feedback regarding smart search improvements: 1) We do not support separate motion masks so far. Please post this to "New Feature Ideas" for consideration. 2) I'm not sure is this makes...

Rick, We are aware of the issue with the motion detection on some camera models (especially Uniview). This is caused by camera sending some broken packets which are causing time desynchronization b...