Ruslan Zinatullin

Hi Zack, I have updated the file, please download it again, try the same steps and let me know about the results. Please note that it is just a workaround to test some assumptions, because we do no...

Please try again

Hello Zack, The access was provided, please check.

Hello Zack, You can also try to use the solution below. There is a chance that other amendments will be required, so please let us know about the results. Please follow the steps as described below...

Hello Dan, Sorry for the late reply. Could you please verify if the camera can be successfully accessed and viewed from the ONVIF Device Manager? If it can, and you can either port forward the came...

Hello John, Which version of the software are you using? Could you please provide a screenshot of the plugins tab from the camera?  

Hello Zack, We have plans to support such ONVIF cameras, but the earliest possible release for that will be 6.1 and there is a chance of further delay. Anyway, if you want, you can provide us the W...

Hi Chris, "ALLOWLIST" is not an attribute, it is not usually sent by the camera. What happens if you leave "attributes" field empty? How is this behaviour configured on the camera side? Also, proba...

Hi Chris, Could you please provide a screenshot of the existing rule for better understanding? Also it worths checking Wireshark capture to see what information is send by the camera when the licen...

Hello everyone, Thank you for your feedback, we found a root cause. The issue will be resolved in the next release of the mobile client. We expect is to be published in the end of July.