ONVIF Camera issue

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Dan

• July 23, 2024 08:57

Hello,

We are having trouble with an older Pelco camera model IME219. It has the latest update though is from 2020.

Please help thanks.

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Confirming server availability.

OK

Confirming camera is accessible.

OK

Confirming target camera provides media stream.

FAILED: Camera request "getStreamUri" failed with error "unknown_error". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.

Diagnostics complete

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  Dan

  • July 28, 2024 05:12

  Any ideas please?

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  Ruslan Zinatullin

  • July 29, 2024 09:12

  Hello Dan,

  Sorry for the late reply.

  Could you please verify if the camera can be successfully accessed and viewed from the ONVIF Device Manager?

  If it can, and you can either port forward the camera or organize TeamViewer access, we can create a ticket and proceed with further investigation.

  Thank you.

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