Norman

Hi Dan,Thank you for your thoughtful feedback and for your long-term support as an installer. I'd like to clarify a few points to address your concerns: Legacy Version Support: For systems dedicat...

Hi mario navas,If you didn’t enable 2FA yourself, your system administrator may have turned it on for your account. They should be able to help you get set up! If you need more help, feel free to r...

Hi Julie Aurouze,Just a quick heads-up: the endpoints you shared are currently deprecated. To ensure everything runs smoothly and securely, please transition to using our current REST API (v4).Here...

Hi SD Thanks. Both fixed should be present in the next release, until then you can continue to use the resource_data.json file I shared. Please, don't depend on the link, since I might share it wit...

Hi bytesitter,Herwick AG isn't an Authorized Reseller. For a complete overview of our authorized resellers you can visit https://www.networkoptix.com/my/how-to-buy. Below a screenshot for Germany: ...

Hi SecurityDepot,Here is the new file for the Avycon device: LINKCould you please test it and confirm once it is working as expected?Moving forward, you should be able to resolve and manage request...

Thanks bytesitter,Who is the reseller? All of our Authorized Resellers are equipped to resolve such issue. With kind regards. 

Hi @...,Please check the following support article for the applicable for the process to Activate a license offline. Best regards. 

Hi bytesitter,If you contact your Authorized Reseller, they can deactivate the licenses tied to the old HWID, and allow you to activate them on the new HWID. Please assure you share the new HWID wi...

Hi Mark,Thanks for bringing this to our attention. Because this issue requires a deeper dive into your specific setup, we highly recommend reaching out to your Authorized Reseller as soon as possib...