Issues when adding Hikvision DVR to DW Spectrum

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Catalin Apopei

• October 09, 2022 19:34

Hello

I am trying to add a Hikvision DVR to DW Spectrum

DW is latest

DVR is iDS-7208HUHI-M2 with turbo HD cameras.

The device was found using the Add device feature with IP/port/user/pass and the 6 cameras are showing in the device list

However, from time to time cameras are showing Authentication Required and the rest of the time are offline, with a stream error not found error;

How I can solve this, I really need to record those cameras remotely, on a DW system.

The DVR is accessible remotely I can display images on phone app and web, so the ports are correctly forwarded.

Thanks

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  Norman - Nx Support

  • October 14, 2022 11:14

  Hi Catalin Apopei,

  I would capture the moment Authentication Required is showing with Wireshark with the DVR IP address as the host filter and by setting up a ring buffer. This way you can capture the communication between the mediaserver and the DVR, and it might help you to understand the root cause.

  If you have difficulties analyzing the Wireshark capture file, feel free to share it for further investigations by us.

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  Catalin Apopei

  • October 14, 2022 11:18

  as I mentioned, the authentication required is only from time to time;

  all the rest it's just showing camera offline 

  I can share the login and ip on private so you can investigate

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  Ichiro

  • November 14, 2022 06:02

  Hi Catalin Apopei,

  Does the issue persist after you update the DW Spectrum to the latest v5.0.0 as well as the DVR firmware?

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  Norman - Nx Support

  • December 22, 2022 09:18

  We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Completed'.

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