V5 Audio Mapping - Mobile issue

Answered

Gordon Remmington

September 29, 2022 06:12

Running 5.0.0.35270 on a single server, 40 cameras.   Audio output to external paging is via an Axis P8221, which is operating fine.  

We have used audio mapping function in v5 to make all camera audio outputs map to the Axis adapter.  This is working fine from the desktop app, but we are unable to make it work from the mobile app, which our client is insisting upon.

Is this a known bug or feature limitation?  We have tested with multiple mobile apps/devices with the same result

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  Wendy Chuang

  • Network Optix team

  September 29, 2022 06:27

  Hi Gordon Remmington,

  This is a known issue, the 2-way audio function cannot work in our Mobile client while "transmit audio stream to another device" is selected. The fix is planned to push in the v22.5 version, but the ETA has not been confirmed yet.

  Thank you.
  JIRA-MOBILE-1560

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  Gordon Remmington

  November 28, 2022 07:59

  Is there any update on the fix for this yet please?

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  Norman

  • Network Optix team

  November 28, 2022 08:01

  Hi Gordon Remmington,

  No changes so far. It is still planned to be fixed in the next release of Nx Mobile, version 22.5.

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  Gordon Remmington

  November 28, 2022 08:12

  Thanks, what is the ETA for this?

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  Norman

  • Network Optix team

  November 28, 2022 08:16

  Hi Gordon Remmington,

  It should be published approx. halfway December.

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