Cannot enable rules for "Input on Signal on camera" from my camera

Completed

Norsalha Mahamud

September 26, 2022 07:43

Hi Support,

I have problem to set rules for "Input on Signal on camera" because the camera is not in the list of the "at" options.

It appeared that this camera has no input port. 

from ODM, we can clearly see that this camera has the input and output

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  Norman

  • Network Optix team

  September 26, 2022 10:14

  Hello Norsalha Mahamud,

  Thank you for reporting this.

  Is my assumption correct that the camera reports itself differently in Nx Witness (IR_TECHNOLOGYD8X3NT) than in ODM (D8X3NT)?

  Would it be possible to provide remote access to such device through port forwarding, so we can add the device to our test environment for further investigations?

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  Norsalha Mahamud

  September 27, 2022 01:41

  Hi Norman, 

  Thank you for your response. Yes, it is different from ODM and Nx Witness.

  Please find the details of the device for the remote access:

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  Norsalha Mahamud

  September 29, 2022 01:34

  Hello Norman,

  I am waiting for your response. Thank you.

   

   

   

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  Wendy Chuang

  • Network Optix team

  October 05, 2022 07:31

  Hi Norsalha Mahamud,

  The camera connection is unreachable now. You should already know this from our sales engineer - Shaum.
  Please update the info to him once the connection is back. 
  
  Note: Please prevent sharing sensitive info here since it's a public forum and everybody could see it.
  Thanks for your cooperation!

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  Norman

  • Network Optix team

  December 22, 2022 09:17

  We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Completed'.

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