Motion recordings are very short
Completed
Hi, I've recently upgraded to 5.0.0.35270 and i'm seeing some strange motion event issues.
when a motion event occurs, the video length is around 2-5 frames (< 1seconds). so when someone is walking across the scene instead of creating 1 event that lasts for 10 seconds, i get 10 events lasting 1 second.
i've increased the pre/post recording from 5 > 10 seconds but that doesn't seem to make a difference.
i read this post.
i've checked the sub-stream for the camera and its 640x780 @ 10FPS.
This issue has only appeared once i upgraded versions, so maybe there's a new setting i need to change?
Thanks
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Hi Robert T,
I wasn't able to reproduce the issue you encounter, see my timeline below:
Would it be possible to share a screen recording that reveals the issue showing the image and the timeline and the motion tab simultaneously? Also, can you share a screenshot of the Motion tab of the Camera Settings menu?
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Hi Norman,
Here's two screenshots of my timeline:
Note: both of these events are similar in type (cyclist riding)Before update to 5.0.0.x:
After update to 5.0.0.x:
(zoomed out a bit)
(Zoomed in)
I'm sure you can imagine how 25+ motion events over a 15 second period look like. 😂😂 Its very choppy.I can DM you a screen recording if you need?
Thanks for your help,
Robert -
OK, I think its working properly now.
I had rebooted after the upgrade, but just to be safe i gave it a couple more reboots today.its now generating motion events with longer duration. (same as the before upgrade screenshot i provided above).
i think the issue is resolved, it just needed a few reboots?Thanks,
Robert
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Hi Robert T,
Thank you, for the additional explanation. I will discuss this internally, maybe someone knows what may have caused it, and why it was resolved after rebooting. But I guess it will remain a mystery.
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Unfortunately, the reboot only fixed this issue for a day or so.
here's a screenshot from today of a 15 second event, its made up of 22 tiny events.
I'm seeing this behavior on all cameras as well.
if there's anything you would recommend i try, let me know?
Cheers,
Robert
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Hi Robert T,
Did you report the issue to your reseller as well?
I'm asking since we have a similar request from a reseller from your region. -
Hi Norman - Nx Support ,
No, I haven't reported this to my reseller.
Small update on my side, I've downgraded back to 4.2.0 for now and all seems ok.
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Thanks for the update Robert T,
My colleague is working with the other customer that was reporting the issue and as soon as it is resolved, I'll try to update this topic as soon as possible.
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Hi Robert T,
A new version is available (v5.0.0.35745) which has fixed the issue related to the motion index. See My Nx page for the release note and upgrade info.
I've monitored a customer's system (that met the short motion chunk issue as well) for several days - It's working now.Please let us know if the issue still persists when you find out some time to update your system.
Thank you for reporting the problem. -
Hi Wendy Chuang,
Thank you for the update to this issue.
I've applied the latest version (v5.0.0.35745) today and i'll monitor it for any issues.PS: i very much appreciate the developers pushing out a bug fix for this.
Thanks,
Robert
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