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Motion recordings are very short

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Permanently deleted user

Hi,  I've recently upgraded to 5.0.0.35270 and i'm seeing some strange motion event issues.

when a motion event occurs,  the video length is around 2-5  frames (< 1seconds). so when someone is walking across the scene instead of creating 1 event that lasts for 10 seconds, i get 10 events lasting 1 second.

i've increased the pre/post recording from 5 > 10 seconds but that doesn't seem to make a difference.

i read this post.
i've checked the sub-stream for the camera and its 640x780 @ 10FPS.

This issue has only appeared once i upgraded versions, so maybe there's a new setting i need to change?


Thanks

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Comments

10 comments

Date Votes
  • Norman
    • Network Optix team

    Hi @...,

    I wasn't able to reproduce the issue you encounter, see my timeline below:

    Would it be possible to share a screen recording that reveals the issue showing the image and the timeline and the motion tab simultaneously? Also, can you share a screenshot of the Motion tab of the Camera Settings menu?

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  • Permanently deleted user

    Hi  Norman,

     

    Here's  two screenshots of my timeline:
    Note: both of these events are similar in type (cyclist riding)

    Before update to 5.0.0.x:

    After update to 5.0.0.x:
    (zoomed out a bit)

    (Zoomed in)


    I'm sure you can imagine how 25+ motion events over a 15 second period look like.  😂😂  Its very choppy.

    I can DM you a screen recording if you need?

    Thanks for your help,
    Robert

     

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  • Permanently deleted user

    OK, I think its working properly now.

    I had rebooted after the upgrade, but just to be safe i gave it a couple more reboots today.

    its now generating motion events with longer duration. (same as the before upgrade screenshot i provided above).

    i think the issue is resolved, it just needed a few reboots?

     

    Thanks,

    Robert

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  • Norman
    • Network Optix team
    Edited

    Hi @...,

    Thank you, for the additional explanation. I will discuss this internally, maybe someone knows what may have caused it, and why it was resolved after rebooting. But I guess it will remain a mystery.

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  • Permanently deleted user

    Hi Norman

    Unfortunately, the reboot only fixed this issue for a day or so.

    here's a screenshot from today of a 15 second event, its made up of 22 tiny events.

     

     

    I'm seeing this behavior on all cameras as well.

     

    if there's anything you would recommend i try, let me know?

    Cheers,

    Robert

     

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  • Norman
    • Network Optix team

    Hi @...,

    Did you report the issue to your reseller as well?
    I'm asking since we have a similar request from a reseller from your region.

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  • Permanently deleted user

    Hi Norman ,

    No, I haven't reported this to my reseller.

    Small update on my side, I've downgraded back to 4.2.0 for now and all seems ok.

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  • Norman
    • Network Optix team

    Thanks for the update @...,

    My colleague is working with the other customer that was reporting the issue and as soon as it is resolved, I'll try to update this topic as soon as possible.

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  • Wendy Chuang
    • Network Optix team

    Hi @...,

    A new version is available (v5.0.0.35745) which has fixed the issue related to the motion index. See My Nx page for the release note and upgrade info.
    I've monitored a customer's system (that met the short motion chunk issue as well) for several days - It's working now. 

    Please let us know if the issue still persists when you find out some time to update your system.
    Thank you for reporting the problem.

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  • Permanently deleted user

    Hi Wendy Chuang,

    Thank you for the update to this issue.
    I've applied the latest version (v5.0.0.35745) today and i'll monitor it for any issues.

    PS: i very much appreciate the developers pushing out a bug fix for this.

    Thanks,

    Robert

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