Motion recordings are very short

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8 comments

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    Norman - Nx Support

    Hi Robert T,

    I wasn't able to reproduce the issue you encounter, see my timeline below:

    Would it be possible to share a screen recording that reveals the issue showing the image and the timeline and the motion tab simultaneously? Also, can you share a screenshot of the Motion tab of the Camera Settings menu?

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    Robert T

    Hi  Norman,

     

    Here's  two screenshots of my timeline:
    Note: both of these events are similar in type (cyclist riding)

    Before update to 5.0.0.x:

    After update to 5.0.0.x:
    (zoomed out a bit)

    (Zoomed in)


    I'm sure you can imagine how 25+ motion events over a 15 second period look like.  😂😂  Its very choppy.

    I can DM you a screen recording if you need?

    Thanks for your help,
    Robert

     

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    Robert T

    OK, I think its working properly now.

    I had rebooted after the upgrade, but just to be safe i gave it a couple more reboots today.

    its now generating motion events with longer duration. (same as the before upgrade screenshot i provided above).

    i think the issue is resolved, it just needed a few reboots?

     

    Thanks,

    Robert

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    Norman - Nx Support

    Hi Robert T,

    Thank you, for the additional explanation. I will discuss this internally, maybe someone knows what may have caused it, and why it was resolved after rebooting. But I guess it will remain a mystery.

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    Robert T

    Hi Norman - Nx Support

    Unfortunately, the reboot only fixed this issue for a day or so.

    here's a screenshot from today of a 15 second event, its made up of 22 tiny events.

     

     

    I'm seeing this behavior on all cameras as well.

     

    if there's anything you would recommend i try, let me know?

    Cheers,

    Robert

     

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    Norman - Nx Support

    Hi Robert T,

    Did you report the issue to your reseller as well?
    I'm asking since we have a similar request from a reseller from your region.

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    Robert T

    Hi Norman - Nx Support ,

    No, I haven't reported this to my reseller.

    Small update on my side, I've downgraded back to 4.2.0 for now and all seems ok.

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    Norman - Nx Support

    Thanks for the update Robert T,

    My colleague is working with the other customer that was reporting the issue and as soon as it is resolved, I'll try to update this topic as soon as possible.

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