Problems with installing 5.0.0.35270 to MacOS 10.14.6 Mojave

Answered

Permanently deleted user

August 18, 2022 15:22

Hi!

I´d like to start using Nx Witness with my MacOS 10.14.6 Mojave. The installation looks work fine, but the software doesn´t get started. Could You please help me with this issue?

Best regards, Mikko Lehtimäki / FINLAND

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  Anderson Chang

  • Network Optix team

  August 22, 2022 03:24

  Hi @...,

  May I know which CPU architecture is on your MAC?
  Is it Intel CPU, or Apple Silicon CPU?

  Please follow the below instructions to do the basic troubleshooting:
  1. Refer to this support ARTICLE to clean uninstall the Nx Witness Desktop Client.
  2. Download the Nx Witness Desktop Client install package.
      Here are the download links of the 5.0.0.35270 version Nx Witness Desktop Client installer for Mac OS:

  • For Intel CPU MAC: https://updates.networkoptix.com/default/35270/macos/nxwitness-client-5.0.0.35270-macos_x64.dmg
  • For Apple Silicon MAC: https://updates.networkoptix.com/default/35270/macos/nxwitness-client-5.0.0.35270-macos_arm64.dmg

  3. Install the Nx Witness Desktop Client.
  4. Capture and share the screen recording with us if the issue persists.

  Thank you.

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  Permanently deleted user

  November 25, 2022 09:25

  I have the exact same problem.  The desktop app is hopeless.

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  Permanently deleted user

  November 25, 2022 09:27

  May I know which CPU architecture is on your MAC?
  Is it Intel CPU, or Apple Silicon CPU?

  How do I find this out? 

   

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  Permanently deleted user

  November 25, 2022 15:32

  Here is a screen shot of what you are asking: https://capture.dropbox.com/YDzdg0Zgs9vOQNMf

   

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  Permanently deleted user

  November 25, 2022 15:52

  Hi, I made a short movie for you so you can see what happens: 

  https://www.dropbox.com/s/fyw77gm7zlzjhnf/iShowU-Capture8.mov?dl=0

   

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  Permanently deleted user

  November 25, 2022 16:07

  This is another short video on the security settings on my Mac: https://www.dropbox.com/s/xvyvg1lktcb30pd/iShowU-Capture9.mov?dl=0

   

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  Stewart Barrett

  August 26, 2023 22:24

  I'm having the same issues on multiple computers, did we ever figure out a resolution to this? 
  
  I previously had it working fine, but then installed it on my work computer but it didn't work (I assumed it was a corporate security issue) so left it. 
  
  But since doing a clean install on my personal computer the same issue has happened, this is a fresh osx install with nothing installed beside chrome and it still wont load even after a reboot 

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