Axis P7316 Media stream errors for channels 2 to 4

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4 comments

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    Wendy Chuang

    Hi Eelco Feij,

    It seems that further investigation is required for your reported problem.
    Is it possible to forward the necessary port of the AXIS camera to us?
    If you agree to provide it, I'll create a ticket for you to share the sensitive info.

    Thank you.

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    Eelco Feij

    Hi Wendy,

    Remote access directly to the Axis P7316 encoder is not possible.

    Please create a ticket for this issue so we can find another way.

    Thanks!

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    Wendy Chuang

    Hi Eelco Feij,

    Thanks for getting back to us.
    If a direct connection is not allowed, will it be OK to provide an unattended Teamviewer session to your server computer?

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    Eelco Feij

    Teamviewer is an option yes.

    You also need passwords for Axis P7316 encoder and NxWitness as well.

    Please create ticket so we can communicate all sensitive information.

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