Problem to send Camera input signal to Nx Server (But from ODM can capture the events)

Completed

Norsalha Mahamud

June 22, 2022 02:37

Dear Nx Team,

Currently we have problem to send Camera input signal to Nx Server.

The input event is logged as usual in the ODM, but Nx cannot receive the input signal from the camera.

Kindly advise. The details are as below:

Nx Version: 4.2.0.32840

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  Wendy Chuang

  • Network Optix team

  June 22, 2022 05:30

  Hi Norsalha Mahamud,

  May I know the vendor and model name of this camera? Also, please help to update both your Nx software and camera firmware to the latest version first, then try it again.
  
  If it still doesn't work, the HTTP/RTSP port forwarding will be required for further investigation.
  Thank you.

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  Norsalha Mahamud

  June 23, 2022 02:20

  Camera Vendor/Model: Dali/D8x3NT

  The Nx software already updated to version 4.2.0.34860, but still cannot work after testing. 

  Thank you.

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• 

  Wendy Chuang

  • Network Optix team

  June 23, 2022 07:44

  Hi Norsalha Mahamud,

  Since the community is a public area, please allow me to remove the sensitive info that you provided previously. I'll create a support ticket for you. 

  You will receive a mail later from our ticket system, please reply to the mail directly.

  Thank you.

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  Norman

  • Network Optix team

  June 28, 2022 13:58

  Hi Norsalha Mahamud,

  Please check the ticket my colleague created for you. The ticket is pending your reply.

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  Norman

  • Network Optix team

  September 05, 2022 11:27

  No replies to the support ticket, so eventually the ticket was closed.

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