AXIS Speaker not working on NX 4.2

In Progress

Comments

7 comments

  • Avatar
    Brad D

    Check your settings? I use the C3003-E and C1310-E regularly without issues on 4.20.0.32840

    Though, ive been using older firmwares i'll admit.

    If you've got A Red dot one one, but not the others, then you haven't enabled recording for that device (recording is not required unless you need to save the audio!)

     

    0
    Comment actions Permalink
  • Avatar
    Miguel Dina

    Hey Brad,

    Thanks very much for your comment. Will try with the firmware you use.

    Thanks again,

     

    Miguel Dina

    0
    Comment actions Permalink
  • Avatar
    Daniel Francis

    Any more news on this thread? Also having issue with C1310-E seems to not work after 3-5 days and server requires a reboot to get it functioning again. It does not go offline as such just PTT and audio clip can’t be used until the reboot.

    Speaker is running 10.0.6.1 firmware looking for some help on this.

    Thank you

    0
    Comment actions Permalink
  • Avatar
    Daniel Francis

    I have also tried using the latest firmware and still receiving same issue

    0
    Comment actions Permalink
  • Avatar
    Norman - Nx Support

    Hi Daniel Francis,

    Since there were no updates from Miguel Dina, I assume the issue was resolved with the suggestion of Brad D.

    Your case seems different. Can you do the following?

    1. Assure the device is working
    2. Change the server log level from INFO to VERBOSE.
    3. Once the issue appears again, collect the VERBOSE logs and share these for further investigations.
    0
    Comment actions Permalink
  • Avatar
    Miguel Dina

    Hello there,

    Miguel Dina here. Thanks for the follow-up on this subject.

    The issue has not been solved. The specific firmware was applied but it did not work as expected. Need a little more time to conclude the testing. Will get back to you in a couple of days.

    Regards

    0
    Comment actions Permalink
  • Avatar
    Miguel Dina

    Dear friends,

    We have been VERY VERY busy. Much more than what i like to.

    We were not succesfull trying to change the server LOG level to VERBOSE.
    We got lost in the way in one ot the steps to follow in the guide.

    Found an article were somebody said about an specific firmware to use. We did but still nothing.

    Speakers are listed on NX5 devices along with the cameras but no audio can be heared.

    Regards,

    Miguel Dina

    0
    Comment actions Permalink

Please sign in to leave a comment.