I have an inquiry for technical support.

Answered

Permanently deleted user

May 30, 2022 04:28

0

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  Wendy Chuang

  • Network Optix team

  May 30, 2022 04:39

  Hi @...,

  1. About password forget - You may contact your local distributor for the query. Or we could help to reset the admin password by switching the post into our ticket system.
  2. About the prompt window - It is the default UAC(User Access Control) setting on your Windows OS. When you launch the 3rd party application, UAC will be triggered and notify you about the possible risk. There're several levels that you could adjust from the control panel, please refer to the article here.

  Let me know if you have further questions, thank you.

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  Permanently deleted user

  May 31, 2022 06:42

  We cannot find a Korean branch.

  I'm sorry, but can I get technical support remotely?

   

  Please reply.

   

  Thank you.

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• 

  Norman

  • Network Optix team

  May 31, 2022 07:42

  Hi @...,

  For Korean support, please contact Nx Core, our authorized reseller in Korea.
  They can provide you with 1st and 2nd tier support and can escalate to us in case tier 3 support is required.

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  Permanently deleted user

  May 31, 2022 08:38

  Thank you very much, everyone

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