NX Mobile 22.1.34660 Issues
Completed
Hi there, I am using the updated app and connection is fine, however, viewing Live videos extremely choppy and it always use the H236P, not H265. The resolution is always showing as custom-res.
Occasionally when a playback is attempted, it will case the server to freeze and cause a gap in recording. Basically the app is not working at all for version 5. I understand this is currently in beta. Live view and archive playback is working fine on desktop app.
Server version: 5.0.0.34342
Android app version: 22.1.34660
Video of this issue: https://photos.app.goo.gl/fDHdkuxzGgKNdEA36
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Hi Gyver Chang,
My apologies for the delayed response.
If the issue is still present; can you update your system and mobile app to the latest version?
For Nx Witness, that would be 5.0.0.35064 and for the Nx Mobile app that would be: 22.1.34959.Also, can you tell me more about the applicable cameras?
- Brand
- Model
- Firmware (did you check to update to the latest version?)
- Does it show H263p in the Desktop client as well?
- How was the camera added to Nx Witness? As a camera or as a RTSP stream?
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I am currently running the latest server(35270) and the latest android app( 22.4.35227). I have over 100 cameras(Installed on NX Witness) spread out over many locations and weirdly this only happens in one particular server. Many users and having this issue.
It is also weird that this as a paid product, there is no dedicated support channel where we can create tickets like we could 3 years ago, having to rely on community support after paying thousands for a product.
- Brand: Hikvision
- Model: This affects all cameras in my NX Witness Server
- Firmware (did you check to update to the latest version?) : Latest version, this is flawless in 4.2++( Had this problem at the time of creating this post, upgraded to the latest version, works fine until recently it got crazy again)
- Does it show H263p in the Desktop client as well? It works totally fine on desktop apps, anywhere, internally and externally. This happens only on the mobile app.
- How was the camera added to Nx Witness? As a camera or as a RTSP stream? Added as a camera and then converted to RTSP I think.
As mentioned earlier, 5 NX Servers, only this server is affected. Would appreciate dedicated support on this issue.
Thanks.
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Hi Gyver Chang,
I'm sorry that this problem didn't get resolved till now.
Are you able to share the following access info for us?
- Server connection (By cloud and also port forwarding of 7001)
- The unattended Teamviewer session of the server computer
It will help us to reproduce the problem on our side and more convenient to troubleshoot.
If you agree with it, I'll create a ticket for further investigation.Thank you.
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I am more than happy to give you access to troubleshoot this issue. Please create a ticket and I'll share the connection details though the ticketing portal.
Thanks for the quick response!
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Gyver Chang what was the outcome with this issue?
I have the same happening. Quite frustrating.0 -
Norman
I seem to be having the same problem.Is this a known issue/bug?
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Hi jaimit24,
My colleague is currently still working with Gyver Chang to find the cause, but without success so far.
The information I can see, doesn't sound like a known issue or known bug.
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We were informed that the issues resolved itself over time, so we are going to assume your question has been answered and set this topic to 'Completed'.
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