Camera footage frozen iPhone 13

Answered

Permanently deleted user

April 19, 2022 00:00

Summary: I have recently upgraded my phone from iPhone XR to iPhone 13, when attempting to view cameras on iPhone 13 the video is frozen and attempting to load but live audio still plays. Only an issue on iPhone 13 cameras load fine on macbook and on iPhone XR. It is only a problem on the system that has Unifi G3 cameras, I have access to another system with Hikvision cameras and they load fine using iPhone 13. I have tried deleting app and reinstalling but no improvement.

Environment:
Nx Witness Version: 21.2.34193 Rev 03d5a90491af
Client OS: iOS 15.4.1
Server: 4.2.0.32840

Network Topology: 3 x Unifi G3 cameras
Reproduction Scenario: Any time you use mobile app

0

• 

  Ichiro

  • Network Optix team

  April 19, 2022 04:01

  Hi Daniel Lahnstein,

  Thanks for your report. We would like to dig deeper to the issue you found.
  Are you comfortable if we turn your post into a support ticket?

  0
• 

  Permanently deleted user

  April 19, 2022 04:19

  No problems

  0
• 

  Norman

  • Network Optix team

  June 29, 2022 13:42

  Updated to Nx Mobile 22.1.34831 which resolved the issue.

  0

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