Time zone changes

Answered

Greg

November 02, 2026 19:44

Some regions in North America have recently changed their time zones. 

 I understand that the time for the NX Witness software is set from the operating system time zones.

 

 I see that there is the internet time sync option as well but I assume that it still taking the time zone from the OS. 

 Is there a work around or plans to be able to set the time zone in the NX witness software?   I have dozens of clients that I would have to visit to make the time zone changes as most don't have monitors connected to their servers to be able to change the time zone themselves.

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• 

  Norman

  • Network Optix team

  November 03, 2026 09:53

  Hi Greg,

  Thank you for reaching out.

  Your understanding is entirely correct:

  1. Time Zone Source: Nx Witness relies on the underlying Host Operating System (Windows or Linux) for both its local time zone definition and DST rules. These operating systems typically apply the changes in timezone or DST flawlessly, and don't require manual interactions. 
  2. Internet Time Sync in Nx Witness: The "Sync time with the Internet" setting synchronizes the system’s UTC time across servers. It does not set or override the local time zone offset configured at the OS level.

  Because video recording indexing, timeline bookmarks, and database events rely on UTC and convert locally via the host OS, there is currently no client-side setting within Nx Witness to override the server's time zone.

  Because the servers are headless, you do not need to visit each location physically. You can manage the host operating systems over the network:

  • Remote Access Tool (RAT): If you do not have direct VPN or LAN access to the client sites, you can establish remote connections to the headless servers using our Remote Access Tool (RAT). This allows you to open terminal or desktop sessions remotely without attaching physical monitors.
  • Configuration Management (e.g., Ansible): If you manage dozens of endpoints, using an IT automation and orchestration tool like Ansible (or an existing RMM platform) is typically the fastest approach. It allows you to push time zone updates and time-zone package refreshes across your entire server inventory simultaneously.
  • Standard Remote Shells: For ad-hoc changes, standard remote administrative access (SSH for Linux, PowerShell Remoting/WinRM for Windows) can adjust the host time zone and regional daylight saving definitions directly.

  Best regards.

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