Luminys camera Vendor and model info reversed

Answered

Greg

October 21, 2026 16:44

I have seen recent discussions regarding the vendor and model information being reversed for Luminys and Hikvision cameras. I have a Luminsys P54-4DA25 that has the vendor and model information reversed on the camera settings page. 

I have been in touch with Luminys tech support and they have ran a few tests with different utilities and the ONVIF info is being relayed correctly for them.

This camera is a PTZ with separate pano channel and the server is requiring 2 licenses to record.  On a few of our other installations using Hikvision cameras of the same configuration they are only asking for 1 license for both channels.

 

 

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  Norman

  • Network Optix team

  October 22, 2026 08:45

  Hi Greg,

  The reversed information, doesn't necessarily affect the license use in this case. 

  In order to address the reported issue, could you please provide a screenshot of the Camera Settings menu in the Desktop Client, specifically the General tab, where the Vendor and Model details are clearly visible?

  Once we have this information, we will be able to create a temporary fix, which will be included in our source files once confirmed.

  With kind regards. 

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  Greg

  October 22, 2026 20:46

  

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  Norman

  • Network Optix team

  October 26, 2026 08:20

  Hi Greg,

  Based on your screenshot, we have taken the necessary adjustments to resolved the reported issue. 

  Please follow the steps as described below:

  1. Stop the mediaserver application
  2. Paste the resource_data.json file you downloaded through this LINK at the following location:
     For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
     For Linux: /opt/networkoptix/mediaserver/bin/
  3. Now start the mediaserver application again.

  To stop and start the media server, please do it as follows:

  For Windows: 

  Open the task manager, select tab ‘Services’ find the Mediaserver application, right-click and select; Stop or Start

  For Linux: 

  Open the terminal (Ctrl+Alt+T) and enter the following command; 

  sudo systemctl stop networkoptix-mediaserver.service 

  or 

  sudo systemctl start networkoptix-mediaserver.service

  Could you please confirm that this meets your requirements? Once we receive your confirmation, we will proceed with the necessary updates, and we will be adding it to a future patch.

   

  Best regards.

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