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2 Licences 1 Cameras - help

Answered
Glen Rippon

Afternoon,

I've got a series of HIKMICRO HM-TD2628-3/G1/T3A thermal cameras.

It's a dual spectrum camera and it's showing both channels, but it's asking for 2 licences per camera. Do you have an updated JSON file or anythingI can change to make this 1 licence?

thanks,

 

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Comments

8 comments

Date Votes
  • Norman
    • Network Optix team

    Hi Glen Rippon,

    Thank you for reaching out to us. 

    Please update to 6.1.3.43301, and the reported issue should be resolved. 

    Best regards.

     

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  • Glen Rippon
    Edited

     

    Hi norman,

    I'm on 6.1.3.43301 and it's the same. I've attached a few screenshots for you.

     

     

    Rgds,

     

     

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  • Greg

    I have a similar situation with a Luminys PTZ camera with a pano camera built in.  It is asking for a license for each sensor whereas on previous installations on other sites using the same type of camera but Hikvision it only used one license.

     

     

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  • Norman
    • Network Optix team

    Hi Glen Rippon,

    That is a bit unexpected. 

    In order to address the reported issue, could you please provide a screenshot of the Camera Settings menu in the Desktop Client, specifically the General tab, where the Vendor and Model details are clearly visible?

    Once we have this information, we will be able to create a temporary fix, which will be included in our source files once confirmed.

    Thank you for your assistance.

    Greg 

    Could you do the same, however preferably in a separate topic, since it is different camera? 

    Thank you.

     

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  • Ryan McMaster

    Hi Norman, 

    I'm replying on behalf of Glen. please see below screenshots. 

     

     

     

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  • Norman
    • Network Optix team

    Hi Ryan McMaster / Glen Rippon,

    I see why the patch fails. The Vendor and Model names were switched. 

    I have taken the necessary adjustments to ensure that it is fulfilled. 

    Please follow the steps as described below:

    1. Stop the mediaserver application
    2. Download the file through THIS link, and paste the resource_data.json file in the attachment at the following location:
      For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
      For Linux: /opt/networkoptix/mediaserver/bin/
    3. Now start the mediaserver application again.

    To stop and start the media server, please do it as follows:

    For Windows: 

    Open the task manager, select tab ‘Services’ find the Mediaserver application, right-click and select; Stop or Start

    For Linux: 

    Open the terminal (Ctrl+Alt+T) and enter the following command to stop the Media Server: 

    sudo systemctl stop networkoptix-mediaserver.service

    and the following command to start the Media Server:

    sudo systemctl start networkoptix-mediaserver.service

    Could you please confirm that this resolves the issue? Once we receive your confirmation, we will proceed with the necessary updates, and we will be adding it to a future patch.

    Best regards.

    -1
  • Antony DOIREAU

    Hi Norman,

    could you tell me if this file work as well with this camera HM-TD2638-8/G1/T3Y et HM-TD2638-4/G1/T3Y?

    Thank you

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  • Norman
    • Network Optix team

    Hi Antony DOIREAU,

    This file should work for both mentioned models.

    Best regards.

    0

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