2 Licences 1 Cameras - help

Answered

Glen Rippon

October 15, 2026 11:16

Afternoon,

I've got a series of HIKMICRO HM-TD2628-3/G1/T3A thermal cameras.

It's a dual spectrum camera and it's showing both channels, but it's asking for 2 licences per camera. Do you have an updated JSON file or anythingI can change to make this 1 licence?

thanks,

 

0

• 

  Norman

  • Network Optix team

  October 15, 2026 11:35

  Hi Glen Rippon,

  Thank you for reaching out to us. 

  Please update to 6.1.3.43301, and the reported issue should be resolved. 

  Best regards.

   

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• 

  Glen Rippon

  October 16, 2026 09:44 Edited

   

  Hi norman,

  I'm on 6.1.3.43301 and it's the same. I've attached a few screenshots for you.

  

  

   

   

  Rgds,

   

   

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