2 Licences 1 Cameras - help

Answered

Glen Rippon

October 15, 2026 11:16

Afternoon,

I've got a series of HIKMICRO HM-TD2628-3/G1/T3A thermal cameras.

It's a dual spectrum camera and it's showing both channels, but it's asking for 2 licences per camera. Do you have an updated JSON file or anythingI can change to make this 1 licence?

thanks,

 

0

• 

  Norman

  • Network Optix team

  October 15, 2026 11:35

  Hi Glen Rippon,

  Thank you for reaching out to us. 

  Please update to 6.1.3.43301, and the reported issue should be resolved. 

  Best regards.

   

  0
• 

  Glen Rippon

  October 16, 2026 09:44 Edited

   

  Hi norman,

  I'm on 6.1.3.43301 and it's the same. I've attached a few screenshots for you.

  

  

   

   

  Rgds,

   

   

  0
• 

  Greg

  October 19, 2026 18:25

  I have a similar situation with a Luminys PTZ camera with a pano camera built in.  It is asking for a license for each sensor whereas on previous installations on other sites using the same type of camera but Hikvision it only used one license.

   

   

  0
• 

  Norman

  • Network Optix team

  October 20, 2026 08:48

  Hi Glen Rippon,

  That is a bit unexpected. 

  In order to address the reported issue, could you please provide a screenshot of the Camera Settings menu in the Desktop Client, specifically the General tab, where the Vendor and Model details are clearly visible?

  Once we have this information, we will be able to create a temporary fix, which will be included in our source files once confirmed.

  Thank you for your assistance.

  Greg 

  Could you do the same, however preferably in a separate topic, since it is different camera? 

  Thank you.

   

  0
• 

  Ryan McMaster

  October 20, 2026 09:48

  Hi Norman, 

  I'm replying on behalf of Glen. please see below screenshots. 

  

   

  

   

   

  

  0
• 

  Norman

  • Network Optix team

  October 20, 2026 12:21

  Hi Ryan McMaster / Glen Rippon,

  I see why the patch fails. The Vendor and Model names were switched. 
  
  I have taken the necessary adjustments to ensure that it is fulfilled. 

  Please follow the steps as described below:

  1. Stop the mediaserver application
  2. Download the file through THIS link, and paste the resource_data.json file in the attachment at the following location:
     For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
     For Linux: /opt/networkoptix/mediaserver/bin/
  3. Now start the mediaserver application again.

  To stop and start the media server, please do it as follows:

  For Windows: 

  Open the task manager, select tab ‘Services’ find the Mediaserver application, right-click and select; Stop or Start

  For Linux: 

  Open the terminal (Ctrl+Alt+T) and enter the following command to stop the Media Server: 

  sudo systemctl stop networkoptix-mediaserver.service 

  and the following command to start the Media Server:

  sudo systemctl start networkoptix-mediaserver.service

  Could you please confirm that this resolves the issue? Once we receive your confirmation, we will proceed with the necessary updates, and we will be adding it to a future patch.

  Best regards.

  -1
• 

  Antony DOIREAU

  October 22, 2026 14:12

  Hi Norman,

  could you tell me if this file work as well with this camera HM-TD2638-8/G1/T3Y et HM-TD2638-4/G1/T3Y?

  Thank you

  0
• 

  Norman

  • Network Optix team

  October 22, 2026 20:25

  Hi Antony DOIREAU,

  This file should work for both mentioned models.

  Best regards.

  0
• 

  Ryan McMaster

  November 02, 2026 11:06

  Hi Norman 

  Just to advise this didn't work. We'll await further instructions. 

  Thank you 

  0
• 

  Norman

  • Network Optix team

  November 02, 2026 11:59

  Hi Ryan McMaster,

  To confirm whether the resource_data.json file has been successfully applied, please check the version number reported by the VMS. You can do this by following the steps below:

  1. Open a web browser and go to the WebAdmin interface at:
     https://<serverIp>:7001
     (replace <serverIp> with the actual IP address of your server)
  2. After logging in, open a new browser tab and navigate to the following endpoint:
     https://<serverIp>:7001/rest/v3/system/resourceData
  3. Depending on your browser, a large block of text may be displayed; this is expected. Simply scroll to the bottom of the output.
  4. Locate and share the version number displayed there.

  

  This information will help us verify that the update has been applied correctly.

  Thank you!

  0

Please sign in to leave a comment.