Analytic LPR events Hikvision not working
Completed
Hi,
We are having issues with the LPR data with the Hikvision DS-2CD7A26G0/P-IZHS.
It stops sending information. if i delete the camera and re-add it, it will start but will list all new plates with the same time stamp.
We are running DW 4.2.0.33124
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Hi abraham sichrman,
Please make sure that the camera's firmware is up to date.
Additionally, could you take the screen recording of the issue symptom?
Thank you. -
Hi,
https://www.dropbox.com/s/qu7n2y8r30bprl1/video_recording_2021_09_14_9AM_57_06.avi?dl=0
It's not that clear but you will see new bookmarks being created if a car passes but it will have the same time and date as the first time we reconnected the camera which was on 9.10. basically every plate gets recorded and bookmarked with the same time.
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Hi abraham sichrman,
The Hikvision LPR events from my partner's server work fine with the latest patch of Nx.
Please help to update your DW software and camera's firmware to the latest version.
If it didn't solve your problem, could you forward the HTTP/RTSP port of the camera to us for further investigation?Thank you.
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Hi abraham sichrman,
Sure we can. Please tell me which version of Nx you use?
You can see this when you open the Desktop Client and hit F1.
Then you can take a screenshot and past it here:
Or you click on the Copy to Clipboard text at the bottom of the window and paste the results here:
Nx Witness Client version 4.2.0.33832 (65557cdc3ec0).
Built for linux-x64 with gcc.
OpenGL version: 4.6 (Compatibility Profile) Mesa 21.0.3.
OpenGL renderer: Mesa Intel(R) UHD Graphics (CML GT2).
OpenGL vendor: Intel.
OpenGL max texture size: 4096.
Server XXXXXX (XXX.XXX.XXX.XXX): v4.2.0.33832 -
DW Spectrum Client version 4.2.0.33580 (233f85118612).
Built for windows-x64 with msvc.
OpenGL version: 4.6.13596 Compatibility Profile Context FireGL 19.10.18.04 27.20.1028.2002.
OpenGL renderer: AMD Radeon Pro WX 2100.
OpenGL vendor: ATI Technologies Inc..
OpenGL max texture size: 16384.
Dell Micro (192.168.1.48): v4.2.0.33580 -
Hi abraham sichrman,
Please do an in-client update to the latest version, being 4.2.0.33830, of the software with the following update credentials:
Build Number: 33830
Password: pi0lsqIt might be required to remove the rule and add it again.
If this new patch doesn't resolve the issue, we would like to add the camera to our test environment.
If this is possible, I'll convert this topic into a support ticket so you can share the login credentials confidentially. -
Hi.
I tried this but it does not help. Is there any temp folder that i need to delete? as mentioned, the LPR data comes in. it shows up in the text popup and it shows up on the bookmark list, however, all the bookmarks have the same timestamp and the same thumbnail making it useless since it wont bring up the correct playback if it is clicked.
Thank you.
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Hi abraham sichrman,
No folders or files are required to delete. You could try to delete the camera and add it again.
If that still fails, we are more than happy to investigate the issue if you are able to forward the device for remote access. If this is possible, I'll convert this topic into a support ticket, so you can share the login credentials confidentially.
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