Is the Nx Cloud up? Visit our Status Page for the current health and performance of the Nx Cloud.

Status Page

Web client first logging

Answered
Permanently deleted user

Hi,

We can't log in to the web client interface of Nx server

default password is admin/admin right?

0

Comments

6 comments

Date Votes
  • Anderson Chang
    • Network Optix team

    Hi @...,

    Nx Server does not have the default password, the password is set through the wizard when connecting to the server the first time.

    Please let us know which situations you are facing:

    A) You can log in to the Nx Server through Nx Client, but not able to login to the web admin.

    B) Password lost.

    Thank you.

     

     

    0
  • Anderson Chang
    • Network Optix team

    Hi @...,

    Just checking in to make sure you received our response as it has been a while since we have heard from you. Please let us know if you still need help by responding to this post. We are eager to resolve your question as soon as possible.
    Thank you.

    0
  • Permanently deleted user

    Hi,

     

    We can’t log anywhere it’s a fresh install

    best regards

    0
  • Anderson Chang
    • Network Optix team
    Edited

    Hi @...,

    It seems that somehow the configuration wizard was skipped in your environment, so you are not able to set the admin password.
    Please follow the below instructions to reset the password.

    1. Stop the Nx Server

    • Windows
      Right-click the Nx tray icon on the Windows taskbar, click Stop Server.
    • Ubuntu
      Enter the command on the terminal: 
      systemctl stop networkoptix-mediaserver.service

    2. Backup Database
    Follow this support ARTICLE and backup: a) System Database, b) Server Database, and c) Smart Motion Index.
    * You may skip this step if you do not have any recording archive on this server, or have not configured or installed the Nx Server on this computer before. 

    3. Remove System Database
    The location of the System Database:

    • Windows 
      C:\Windows\System32\config\systemprofile\AppData\Local\Network Optix\Network Optix Media Server\ecs.sqlite
    • Ubuntu 
      /opt/networkoptix/mediaserver/var/ecs.sqlite

    4. Start the Nx Server

    • Windows
      Right-click the Nx tray icon on the Windows taskbar, click Start Server.
    • Ubuntu
      Enter the command on the terminal: 
      systemctl start networkoptix-mediaserver.service

    5. Set the Password through the Configuration Wizard
    After finishing the above steps, the configuration wizard should pop out when you connect to the Nx server.

    6. Steps to Restore Database (if needed)
    - Stop the Nx Server.
    - Put each database file back to the original location.
    - Start the Nx Server.

    Please let us know if you have any further questions.
    Thank you.

    0
  • Norman
    • Network Optix team

    Hi @...,

    Just to be sure? You did set up an admin password through the Nx Witness Desktop client first, right?

    If you didn't, connect to the NX Witness Mediaserver with the Nx Witness Desktop client, a window will show and ask you to set up a system password, and when this password is set, you can access the system with this password through the Nx WebAdmin client as well.

    0
  • Anderson Chang
    • Network Optix team

    Hi @...,

    We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Answered'.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post