Licensing Error / NTP due to network issue

Answered

Permanently deleted user

June 28, 2021 13:57

Hi Support Team,

We are unable to activate the license online / enable NTP due to blocking by the country to *.vmsproxy.com. Is there any alternate way to fix the issue ? We are also unable to connect the server to the cloud.

Kind Regards,

Rameez Abdulla

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• 

  Norman

  • Network Optix team

  June 28, 2021 14:22 Edited

  Hi @...,

  Please check the in-client manual for the manual activation or THIS support article.
  Please share the mentioned items with your reseller to get you the manual activation file.

  Maybe clicking this link in your screenshot helps?

  

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  Permanently deleted user

  June 28, 2021 15:24

  Hi Norman Graafsma,

  Thanks for your quick response.

  We have activated the license offline, but is there any other alternate / backup site address to activate / nxcloud option. Since the name contains proxy TRA is blocking the site. It's a long procedure to unblock the site, click link option is not working.

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  Norman

  • Network Optix team

  June 29, 2021 07:16

  Hi @...,

  There is no alternate site address, since all cloud related address refer to the same domain name.

  The first thing that comes to my mind is using a VPN to mimic you're in another country.

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