compatibilité DS-2CD6D42G2-IS

Answered

David Goncalves Silva

July 22, 2026 14:29

Hello, I have a client who added Hikvision DS-2CD6D42G2-IS cameras, and the system is requesting two licenses for this model—even though it is a multi-sensor camera with two lenses.
I cannot find this model on the camera list; does the client need to request additional licenses?

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  Norman

  • Network Optix team

  July 22, 2026 15:21

  Hi @...,

  Please contact your authorized reseller, and ask them for a fix. 
  They will need a screenshot or the output of the API request as explained in THIS support article. They will escalate the request to our Support Team who will provide a temporary fix. 

  With kind regards. 

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  David Goncalves Silva

  July 24, 2026 12:02

  I am a distributor, but I can no longer access the link for support requests.

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  Norman

  • Network Optix team

  July 24, 2026 12:32 Edited

  Hi @...,

  Thank you for your note. I have fixed that. Your company was only registered with the .com domain, but I added the .fr domain as well, so you should be able to submit a support request from now on. 

  Best regards. 

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