Nx admin password

Answered

Jashan

June 10, 2026 08:24

We recently took on a new customer whose system runs Nx Witness on a Windows server. Our NZ-based supplier, NFS, informed us that they exclusively supply and support Nx on Linux, so they are unable to assist us with this Windows setup.

​We are currently locked out of the customer's system. The admin password was held by their previous security company, but they have lost it because the technician who originally set up the site has since left.

​Is there any way we can retrieve or reset the admin password on a Windows-based Nx server?

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• 

  Norman

  • Network Optix team

  June 10, 2026 10:09

  Hi Jashan,

  For assistance with this matter, please contact Andrew Sharrem. If he is unavailable or requires further support, the NFS team is welcome to reach out to us directly. We can assist with resetting the password via TeamViewer, provided there is explicit consent from the previous security company.

  To provide some context, sometimes security firms occasionally withhold passwords due to outstanding invoices, and we want to ensure we do not interfere in contractual disputes.

   Consequently, to protect system integrity and prevent unauthorized access, we only perform password resets at the request of an authorized reseller who has fully verified the chain of trust.

  Thank you for your understanding.

  With kind regards.

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