New Mobile client version has serious deficiencies

Client: Android OS version 16 fully up to date and NX Android app 25.2.1.42135.

Thank you for the new version of the client (that supports bookmarks) but it has some serious deficiencies:

1. The list of items in the bookmark list has some highlighting issues. The Number and Type are in a very small font which is bad enough but *really* important information, date and time, are so small and with a DIMMED FONT as to make them virtually unreadable, whereas the camera name and IP ADDRESS are huge and in bold. Who cares about the IP address? We need the licence plate, type, date and time, bright, prominent and with the large font. That's what's important. Just look at the attached screenshot. Please put important items in bold and uppercase. Relegate IP address to small and dim. Please note that you list the camera name twice in each bookmark. Not necessary. Of all the issues I'm reporting here, this is the most urgent.

2. When holding the phone in landscape and selecting a camera, the left arrow button disappears. It's still there and still works but it can't be seen so the user often misses it and taps the image, which has unintended consequences. Please put the arrow back. See attached screenshot.

3. Previously when pausing playback of a camera and using the arrows to switch to another camera, that next camera's still image for the selected time would be displayed. Now it's blank and you need to tap the play button to start the image. Not good if you're moving from camera to camera looking for something. Previous functionality please: when pausing playback on a camera and tapping the left or right arrow, display the next camera's still image for that date and time. You should not have to tap play to reveal it.

4. App hangs. Do this: Open the app then navigate away to something else. Later, tap the NX icon again. The app hangs displaying the logo. It needs to be forcibly closed and started again, then it will work. This has been reported before by many other users and still not fixed. Fix it please.

See attached screenshots.

Thanks.

Stefan Dekkers

January 05, 2026 09:30

Hi guys,

I can confirm number 2 and 4.

Android APP: 25.2.1.42135

At least on this server versions:
Server: 6.0.2.40414
Server: 6.0.6.541837

If testing or anything is needed let me know.

Ichiro

Network Optix team

January 06, 2026 16:43

Hi Craig McGill,

1. The feedback is sent to the product team, though I don't have any ETA, but it is a reasonable suggestion to me. Thanks for the comments.

2, 3, 4 - The developer will investigate accordingly.
Can you help to provide the device that you were using now?

Device manufacturers:
Device model:
Android OS : 16
Nx Mobile : 25.2.1.42135

Hi Stefan Dekkers,

2, 3,4 - The developer will investigate accordingly.
Can you help to provide the device that you were using?
Device manufacturers:
Device model:
Android OS : 16
Nx Mobile : 25.2.1.42135

Craig McGill

January 07, 2026 01:21

Hi Ichiro.

Device manufacturer: Samsung
Device model: SM-S908E (it's a Galaxy S22 Ultra)

Please impress upon the developers the importance of these fixes. It's been my experience that feedback on bugs to the developers takes a very long time to make into the product, if ever.

The first report above is the most important. We need to be able to see the date and time of incidents.

Thanks again.

January 07, 2026 15:34

Device manufacturers: Samsung
Device model: Galaxy A53 5G (SM-A536B/DS)
Android OS : 16
Nx Mobile : 25.2.1.42135

Martins Kambaris

January 16, 2026 06:36

Regarding No. 1:
The exact same problem also applied to the Windows NxWitness
program.

Norman

March 20, 2026 08:46

Craig McGill Stefan Dekkers Martins Kambaris

We just published the Beta version of Nx Mobile 26.1, which should address most concerns.

See our Beta Feedback section for more details:

Nx Mobile 26.1 Beta feedback

With kind regards.

New Mobile client version has serious deficiencies

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