NX Cloud offline

Answered

Permanently deleted user

November 01, 2020 15:06

Hello,

 

I use NX Witness Desktop client and NX Cloud, and today the NX Cloud is offline. If I went to the mobile app or the NX Cloud Portal says "system is offline", but in NX Witness Desltop client works withou problems. Why this happen?

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• 

  Wendy Chuang

  • Network Optix team

  November 02, 2020 00:27

  Hi @...,

  Please provide the following info for us to check the problem:

  1. Software version of Nx server and mobile client

  2. The information of the Internet connection: Does the Mobile client connect to the same network as the Desktop client, or it's connected to the 4G/LTE?   

  Thank you.

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• 

  Norman

  • Network Optix team

  November 05, 2020 13:10

  Hi @...,

  Just checking in to make sure you received our response as it has been a while since we have heard from you. Please let us know if you still need help by responding to this message.

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