DH-SD6AL445XA-HNR-IR

Answered

Daniel Francis

January 27, 2021 06:19 Edited

Hi,

 

I am trying to create an Analytics Event with the PTZ mentioned in title. It seems as though the analytics are not getting pulled through into NX witness from the camera and hoping you could help with this. 

Thank you

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  Norman

  • Network Optix team

  January 27, 2021 08:24

  Hi Daniel Francis,

  Please provide more information as mentioned in THIS support article, preferably including a screen recording of how you have set up the rule in the camera and in Nx Witness. 

  In THIS support article you can see how to set up the rule inside Nx Witness.

   

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  Daniel Francis

  January 27, 2021 11:50

  Hi Norman,

  I have setup the rule in lots of cameras before with no issues. Selecting the analytics event and then the event type.

  However on this certain camera the event type is unable to be dropped down to choose from event types.

  However all other Dahua AI cameras are able to select these event types.

  The latest firmware and PTZ version is to the latest versions.

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  Norman

  • Network Optix team

  January 27, 2021 12:29

  Hi Daniel Francis,

  Please execute the following API call and share the results with us:

  http://<camera_ip>/cgi-bin/eventManager.cgi?action=getExposureEvents

   

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  Daniel Francis

  January 27, 2021 23:53

  Hi Norman,

   

  This is what i am receiving:

  events[0]=AlarmLocal
  events[1]=AudioAnomaly
  events[2]=AudioMutation
  events[3]=CrossLineDetection
  events[4]=CrossRegionDetection
  events[5]=FaceDetection
  events[6]=HumanTrait
  events[7]=LeftDetection
  events[8]=LoginFailure
  events[9]=SafetyAbnormal
  events[10]=StorageFailure
  events[11]=StorageLowSpace
  events[12]=StorageNotExist
  events[13]=TakenAwayDetection
  events[14]=TrafficJunction
  events[15]=VideoAbnormalDetection
  events[16]=VideoBlind
  events[17]=VideoMotion

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  Norman

  • Network Optix team

  January 28, 2021 08:18

  Hi Daniel Francis,

  Thank you for sharing this output?
  Which version of Nx Witness are you using?

  Is it possible to make the camera accessible through port forwarding, so we can investigate the issue?

  Is so, I'll create a support ticket on your behalf, so you can share the login details in private.

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  Daniel Francis

  January 28, 2021 22:54

  Hi Norman,

  I’m using the latest version currently. If you could create a ticket that would be great.

  Thank you

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  Norman

  • Network Optix team

  February 01, 2021 08:38

  The Issue was resolved by updating from the latest release 4.1.0.31398, without the Dahua Analytics, to the latest patch 4.1.0.32405 which included the Dahua Analytics.

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