Servers Flashing online/offline

Answered

Arashk Vatandoust

October 02, 2020 01:50

Hi,

I keep seeing my servers which are attached to a cloud account flash online/offline on the landing page of NX Witness. Not only that but the clients which have access to specific servers are seeing a few of those servers as "Offline" While I can see that they're online and fully accessible. 
I require urgent assistance as the client is experiencing real time issues.

Thanks,

Ash

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  Arashk Vatandoust

  October 02, 2020 01:51

  NX Version 4.1.0

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  Ichiro

  • Network Optix team

  October 08, 2020 05:11 Edited

  Hi Arashk Vatandoust,

  Can you provide the OS you were using?
  Also, please confirm your system drive(the one is installed OS)  or /root folder is full and have limited space
  
  - Windows : C:\ (by default)
  - Ubuntu : /root (by default)

  If you see the system drive have limited free space - Saying less than 20% of whole space.
  You would need to clean up and keep the system drive having some buffer for OS. 
  The server on/off in turns could be the system drive is no able to write any data on it. So the Nx Witness DB would not be able to work.
  
  If possible, please provide the necessary log - 
  1) If you are using Windows : HERE
  2) If you are using Ubuntu : HERE

   

  BTW, if your server is working fine under local LAN, but not Nx Cloud.
  First, please confirm your firewall and connection is OK.
  You can find the detail of URL HERE.
  
  If you can make sure the firewall is OK and its system drive is OK, but the server is still flashing on the system tile with cloud icon on the tile. Please follow this article to check the SYSTEMID and send it to us.
  
  

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  Ichiro

  • Network Optix team

  October 15, 2020 05:20

  Hi Arashk Vatandoust,,

  Is your issue solved?

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  Arashk Vatandoust

  October 15, 2020 22:05

  Hi,

  I didn't change anything but it did randomly stop happening so I'm happy to resolve this.

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