Full screen issue with client in a VM
Answered
Running WAVE version 3.1.31767.
On a VM platform running Windows 10 pro.
When I launch the client, the screen goes black.
I can kill the process with task manager.
If I use a command line switch to force the client to open in windowed mode, everything works just fine. If I maximize the window for full screen, I lose all controls - nothing is displayed. The camera tree, menus, notifications, everything disappears and a black screen is shown..
I verified that OpenGL is supported in the VM using http://www.realtech-vr.com/home/glview
Is this a bug in the client?
I know that a VM is not the ideal platform for the client, but many businesses are utilizing this for standard deployment of virtual desktops and easy access to resources during this work from home time.
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Hi Aaron,
Here's the article about the virtual machine environment for your reference.
Additionally, could you share the screenshot of the Main Menu > About page?
Thank you.
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Hi Aaron Saks,
I would recommend reaching out to the Hanwha team regarding the Wave software. They are happy to offer you support for the Hanwha Wave VMS.
Also, I would recommend to at least update from 3.1.31767 to 4.1.0.31400 since it contains a lot of improvements, bug fixes and new features.
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Here is the about page:
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Norman Sorry, that version number was a typo. It should have read 4.1.31767.
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The video card settngs in VMWare are set correctly.
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Hi Aaron Saks,
We tried to reproduce it, but failed. We could open the Nx Witness client without any issue in a VMWare instance with Windows 10. Without a clear reproduction scenario there is not much we can do and at this stage I would suggest reaching out to VMWare fur further suggestions. Please let us know when we can be of any help in this case.
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