What causes "Failed to restore database" message?

Answered

Jeff Jones

October 13, 2020 07:16 Edited

I had a server get hit by lightning and had to replaced it, but saved the data drives which were moved to the new system.

However when I try to restore the database backup file from the System Administration > General tab it gives an error message "Failed to restore database".

What causes this and how do I fix it?

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• Official comment

  

  Norman

  • Network Optix team

  October 13, 2020 08:46

  Hi Jeff Jones,

  Most likely it will be difficult to determine what caused the failure, but a reasonable assumption is that a writing process was interrupted due to the lightning. 

  If you can't do an automatic restore, you still might be able to use one of the backup database as describe in THIS support article. 
• 

  Jeff Jones

  October 13, 2020 14:08 Edited

  The automatic backups aren't available anymore. I am restoring from a manual 4.1 backup that was made after the server was upgraded from 4.0 to 4.1 about month ago.

  I guess if the backup was corrupted somehow, the only other option is to reconfigure the licenses and camera settings and users from scratch?

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• 

  Norman

  • Network Optix team

  October 16, 2020 08:06

  I'm afraid so Jeff Jones. 
  You might want to consider replacing all equipment, since lighting can damage electronics a lot. 
  Not sure about the situation in your country, but in my country such invisible damage is covered by most insurance companies. 

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