No signal on SNC-DH160 Cameras

Answered

Permanently deleted user

October 07, 2020 08:02

Confirming target camera provides media stream.

FAILED: Camera request "AddPTZConfiguration" failed with error "Fault info. Reason: No Config. Additional: SOAP-ENV:Sender. Sub info: "http://www.onvif.org/ver10/error":InvalidArgVal. Additional details: The requested configuration indicated with ConfigurationToken does not exist.. ". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.

 

How do i fix this? have tried everything

1

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  Wendy Chuang

  • Network Optix team

  October 07, 2020 09:06

  Hi Magnus,

  Please do some initial check by yourself and provide the detailed info to us,

  1. What's your Nx software version? Have you updated to the latest one?

  2. What's the manufacturer and model name of the camera? Is the firmware up to date?

  3. Check if the LIVE stream is able to play after disabled "Allow system optimize device settings" of the System Administration > General page or enabled "Keep camera stram and profile settings"  of the Camera setting > Expert page.

   

  Thank you.

  0
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  Permanently deleted user

  October 07, 2020 09:13

  Hi.

  This is the Nx software version we are running here: 4.1.0.31767

  The camera is a Sony SNC-DH160 and the firmware is up to date on all of the cameras.

  I already disabled "Allow system optimize device settings" and it still keeps giving out this error on some of the cameras.

   

  Confirming server availability.

  OK

   

  Confirming camera is accessible.

  OK

   

  Confirming target camera provides media stream.

  OK

   

  Evaluating media stream for errors.

  FAILED: Media stream is opened but no media data was received.

   

  Diagnostics complete

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• 

  Wendy Chuang

  • Network Optix team

  October 07, 2020 10:48 Edited

  Hi Magnus,

  Sorry for the inconvenience.

  It seems we have a known issue with the Sony camera in 4.1 and the developer is working on it now.

  We will update you as soon as possible if the fix is available. 

  Thank you.

   

  JIRA-VMS-20169

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  Wendy Chuang

  • Network Optix team

  October 07, 2020 10:55

  Hi @...,

  Is it possible to provide the port forward information of the camera to us for further investigation and verification?

  Thank you for your cooperation.

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• 

  Wendy Chuang

  • Network Optix team

  October 14, 2020 02:42

  Hi @...,

  Just checking in to make sure you received our response as it has been a while since we have heard from you. We are eager to resolve the issue as soon as possible and the remote info is important to us for verification.

  Thank you for your help.

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• 

  Norman

  • Network Optix team

  November 05, 2020 14:28 Edited

  Hi @...,

  For other Sony cameras, the issue was resolved in our latest monthly patch. 

  You can update your system with the following in-client credentials: 

  Build Number: 31946
  Password: 1roj7j

  Please confirm if this also resolved you issue. If not, please update this topic and share the remote access credentials. 

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